Merchant Services Specialist
Church Community Builder
1 week ago
Maintain beneficial working relationships with Payment Processor(s) and serve as a conduit between them and church partners.
Expert level knowledge of financials and merchant services within Church Community Builder software.
Generate and follow up on leads for new merchant service business.
Perform church partner site analyses to ensure product/service excellence.
Coordinate with Retention team to meet or exceed renewal and revenue goals for church partners utilizing our merchant service.
Understand and implement payment processing/ merchant industry policies and procedures, and provide communication and education to the company on the products and services, as required.
Excellent communication with church partners, prospects, vendors, and co-workers including detailed notes and activity documentation in our company CRM.
Maintain leading-edge knowledge of the industry, including issues, trends, regulations, etc. to provide subject matter expertise to the company.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Consistent benchmarking of the industry for best practices and expects, and incorporate those into our products/services.