Client Success Analyst, Fixed Income
IHS Markit Digital
Greater Boulder Area
4 hours ago
Serve as a direct conduit for all sell-side banks, across all facets of client service and application support.
Monitor all client inbound requests via our case management email system and telephony hotlines to address deals and support requests in a timely manner, in coordination with the global support team (US, EMEA and HK).
Proactively monitor live transactions to ensure application operability and user success.
Provide outstanding client service by assisting clients with deal management, service interruptions and/or production issues, user training, and general application usage.
Host client meetings to assist with training, product demos, and transactional support.
Produce scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion.
Partner with in-house Product Specialists to share client feedback and understand strategic roadmaps.
Partner with in-house Professional Services with client onboarding events to ensure proper training, user access, and testing of production environments.
Compile daily operational reports to communicate the health of the business (i.e., volumes, risk exposure) to management.
Assist with regular usage audits to help identify opportunities and drive product adoption.