Command Center Analyst - Sling TV
Greater Denver Area
1 week ago
Identify emerging issues that affect our consumers. This includes incidents on user platform/ applications, call centers, and social media.
Work with teammates in the Command Center to solve problems both effectively and efficiently.
Develop and maintain dashboards, performance scorecards, and platform KPIs.
Participate in defining, designing, and constantly improving the customer experience.
Identify key stakeholders as issues and improvement opportunities arise; these groups include but are not limited to Executives, Customer Care, Marketing, Operations, Product Management and Sales. Collaborate with these stakeholders to drive emerging issues to resolution.
Communication, both verbal and written, across all levels of the organization. All communications must be handled in a timely fashion with a sense of emergency, and with the right amount of detail or data to the right individuals.