Greater Boulder Area
4 months ago
Serve as onboarding and platform expert for NewsCred platform providing consultative guidance to new, and some existing, customers around how to best leverage the NewsCred platform.
Manage the onboarding and implementation projects for new enterprise customers from post-signature project kickoff through the discovery, design, configuration, testing and enablement phases representing the first 60-120 days of their product experience.
Deliver and manage onboarding projects such that they are completed on time, on budget and within scope.
Facilitate and deliver business process discovery and design workshops to inform the successful configuration and delivery of the NewsCred platform.
Capture and analyze customer business and product requirements and in order to design and configure the appropriate solution through the NewsCred platform to drive long term adoption.
Configure NewsCred's proprietary software platform to support for customers’s business objectives.
Facilitate and deliver in-person and/or remote user training in accordance with designated service offerings.
Work closely with other professional services consultants and program managers on large-scale global deployment efforts.