Planner | Experiences
Greater Denver Area
11 hours ago
Manage the team inboxes, responding to all incoming messages in a professional, timely manner and looping in the appropriate parties as necessary.
Collaborate with the program manager and/or specialist on the creation of custom itineraries for all Experiences and continuously update with necessary travel information. Ensure final itineraries no later than two weeks before the trip arrival date.
Organize and confirm trip planning requests for members in a professional, timely manner.
Complete pre-planning calls with members traveling on Experiences as needed.
Refer to organized notes on pricing for program extensions, pre, post, and in-program transportation requests, special activities, dinner reservations.
Ensure all travel documentation requirements (Visas, passports, birth certificates, affidavits, documentation for minors) are up to date and completed within specified timelines.
Work with the onsite team to accommodate any special requests by member or PVA for special occasions such as birthdays, anniversaries, holidays. Input all member-specific information into program manifest.
Maintain a strong working relationship with members traveling on Experiences.
Provide onsite team with member profile summaries and special request details.
Support Lead and Manager on newsletter communications for programs as needed.
Provide onsite support for programs as needed and dictated by Experiences leadership.