Technical Support Engineer
Greater Boulder Area
5 days ago
Provide technical support for new buyer data, commerce and exchange integrations and APIs with advertisers and vendors.
As primary technical contact, provide technical support for demand side products (TAM, EB, DSP, S2S, commerce RTB, etc across all products).
Create and manage internal tools and workflow automation processes to support internal operational efficiencies and effectiveness including profile repositories, crawlers, targeting data stores, blacklists, whitelists, revenue loop reporting, merchant updates/importing.
Continuously identify opportunities to automate manual, error prone, fragmented and redundant processes.
Create and manage third party integrations and services to support internal tools and demand ops, such as categorization, IAS, WhiteOps and Confiant.
Develop and manage analytics and alert dashboards across platform products such as commerce and exchange.
Monitor and manage third party tool monitoring, such as OB Malware Monitoring, Confiant, WhiteOps, IAS.
Define and evolve a formal best practice to monitor platform health.
Leverage data to discover and troubleshoot under performing or over performing areas of the system including timeouts, demand trends, cookie syncs, traffic support.
Work with the Demand Ops team to define root cause and have it addresses.