Manager of Customer Success
1 week ago
The Manager of Customer Success is responsible for helping our customers achieve their desired outcomes, resulting in customer renewal. They lead our SMB and Services teams responsible for the onboarding and impact phases of these segments in the customer journey. They develop and guide a team of "A" players, which provide our customers a world-class immersion into our product, promoting best practices, simple strategies, use cases, coaching, and more to help them achieve sustained success within the BombBomb application. Doing these things drives product onboarding and adoption, provides customers the tools and resources to be successful, and reduces churn.