The Director of Retail will oversee all aspects of retail operations, driving sales performance and customer service excellence across Brilliant Earth's showrooms. This role involves developing business strategies, leading and developing teams, and ensuring financial health and profitability while enhancing the customer experience. Regular travel and onsite presence in showrooms are required.

Customer Experience Associate, Sales / Jewelry Consultants at Brilliant Earth provide personalized experiences for customers in a luxury jewelry retail setting. Responsibilities include guiding customers through purchases, managing sales leads, conducting post-sale appointments, and enforcing showroom policies. Ideal candidates are passionate about customer service, goal-oriented, detail-oriented, excellent communicators, and collaborative team players.

Seeking a Director of Visual Merchandising to innovate and implement visual standards across showroom locations, drive customer engagement, and oversee successful execution of visual merchandising strategies. The role involves creating an inspiring customer experience in-store, developing seasonal installation plans, overseeing product selection and presentation, and supporting showroom expansion projects.