Vice President of Student Services

| Greater Denver Area
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Guild wants to increase economic mobility for working adults in America, providing education and support to help every student survive and thrive in the economy of tomorrow. Our education benefits platform helps employers offer education as a benefit to their employees, and our network of nonprofit universities and education institutions provide every Guild student with the right academic pathway to advance their education and career. In order to achieve our mission to serve more students and accelerate our growth, we recently raised a $21M Series B round with top tier investors including Bessemer Venture Partners, Redpoint Ventures, Social Capital, Harrison Metal, and Cowboy Ventures.

Coaching is at the core of what we do–your team is the primary team responsible for our students’ success. As the VP of Student Services, you are responsible for the leadership, management, strategic direction and operational oversight of Guild’s student coaching team. We’ll look to you to spearhead Guild’s thought leadership in success coaching for work and life. From our headquarters in Denver, you will lead the daily operations of your team of coaches and managers, who coach students across the country through a virtual coaching model, as our students navigate the challenges of balancing work and school.

A day in our open, collaborative workspace might look like:

  • Strategic goal-setting for the student services team – from setting key quarterly goals and capacity planning, to budgeting to developing and iterating on a strategic road map for the department
  • Oversight & accountability on the key metrics and operational processes – you’ll be the go-to trusted source to know our data cold – from our contact rate with students each week to our retention metrics and progress towards goals
  • Identifying challenges and opportunities to improve process and performance – using data to prioritize decisions and propose new enhancements around hiring, technology, student outreach strategy, and data and reporting based on trends you decipher from your analysis
  • Managing, mentoring and developing your team to strengthen their own performance and also their ability to support our students more effectively, with an emphasis on setting high expectations and holding coaches accountable to their goals
  • Utilizing best-practice research and practices to implement strategy around coaching adult learners online, prototyping based on learnings, prior experience, and continued pulse on research and strategies in the field
  • Building and maintaining relationships with academic partners, like universities and academic content providers, to ensure effective processes are in place and best practices are shared
  • Collaborating cross-functionally with teams like Enrollment, University Partnerships, Academic Product, and Financial Services to build operational efficiency. Such collaboration may center around:
    • Operational processes around course start and course end
    • Data accuracy for billing processes
    • Academic Partner liaising prior and during program launches
  • Participating as a member of the organizational leadership team of Guild – engaging in needs, priorities, and decisions that affect the business as a whole

In this role, you’ll expand your expertise by:

  • Bringing your operational and strategic leadership in the higher education space to fruition – making space to improve efficiencies, set and meet key goals, and implement new innovative strategies to enhance the success of the team and organization
  • Serving in a highly cross-functional, business critical role where you’ll have visibility, access and exposure to key decisions and the people making them
  • Being an external face and leader for Guild around coaching working adults balancing work and school

You’ll know if you’re successful by:

  • Setting and meeting your team’s ambitious student success metrics related to course and program completion, re-enrollment, and student satisfaction
  • Seeing your operational changes and coaching strategy innovations improve student outcomes and efficiency metrics for your team
  • Becoming a trusted partner for our universities and academic partners as an expert in student coaching for online learners

You’ll join a team:

  • With various coaching backgrounds – from traditional higher education, to K-12 teachers, to athletic coaches and mental health professionals
  • Of learners & problem-solvers dedicated to our dual mission of changing education in America while building a successful, high-growth company
  • Committed to building a diverse, equitable and inclusive environment that you’d support every day

What you’ll add to Guild – as an individual and part of the broader team:

  • Passion for higher education and our mission – Guild is pioneering a new path for education as a benefit in a complicated and regulated space – success means quickly and effectively adapting your expertise
  • 5+ years experience leading online student affairs or student services teams in higher education
  • A developed belief in scalable student retention models (125+ students per coach) with successes to highlight and lessons to draw from
  • Expertise implementing, managing and improving CRM systems to support student success and retention, including Salesforce
  • A record of data-informed decision-making with focus on best practice research in student support and retention practices, backed by leading research in the field
  • Expertise extracting insight from multiple data sets and using such insights to make operational decisions and changes quickly
  • A vision of what the culture of student success center should look like, and how you will build and cultivate that culture
  • Evidence of your intellectual curiosity in the space – do you blog, tweet, speak or read everything that’s out there – tell us more!
  • Experience in a startup or similar environment where there is frequent change and a need to demonstrate and act with a sense of urgency
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Location

Our downtown Denver office is easily accessible via public transportation, with plenty of restaurants in the surrounding area.

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