(US) Sales Development Representative

At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.

With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. 

At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.

For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.

For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.

As a Sales Development Representative (SDR), you are responsible for building New-Logo and Install Base sales pipeline by attracting and qualifying prospects who are evaluating or considering electronic health record products and services. You will directly impact the growth of our business by generating leads and collaborating on targeted campaigns to build and increase our customer base. Our onboarding is top-notch; you will receive best in class training on PointClickCare solutions, the industry we serve and various sales-methodologies to ensure you are set up for success. The SDR role is the entry position into our sales organization, which will provide organizational bench strength for other sales roles within our organization.

You will report into the SDR Manager, and you’ll be working alongside other SDR’s and Account Executives (AE) to meet sales targets. This team model allows for constant collaboration and the ability to share stories/best practices. In addition to having lots of support from your immediate team, you will have a dedicated SDR Program Manager whose sole purpose is to set you up for success through coaching and mentorship. The leadership style can be described in one word, enablers. The leadership support is based on an individualistic approach enabling you to succeed in this role or prepare you for the next.

• You will be helping generate opportunities for both our New-Logo and Install-Base AE’s

• You'll offer a strategic approach to territory planning, account planning, account cohorting, and the pre-discovery stage.

• You’ll engage with your assigned territory of prospects to understand their business, uncover challenges, generate interest, and set up a discovery call with our AE’s

• You will use our Customer Relationship Management (CRM) system to track progress, schedule activities, and document relevant information on prospective and current customers. There are always new opportunities to contribute to the culture and business objectives of PointClickCare as well.

• You will conduct in-depth research and come up with strategic ways to increase wallet share within your assigned client list

• You will contribute to booking and revenue targets.

• You are often the first point of contact with our prospects, giving us the opportunity to establish a positive relationship and experience.

• Responsible for the strategy and implementation of account-based campaigns and tactics to drive pipeline from a key accounts list (developed in collaboration with Account Executives and Marketing)

 

• You are goal oriented, driven, and positive.

• You have a passion for sales and learning what makes businesses tick

• You are resilient and don’t let customer rejections slow you down

• You share the same passion as we do for the industry we serve.

• You demonstrate exceptional verbal and written communication skills.

• You demonstrate your accountability, so you are reliable in delivering on what you commit to.

• You are exceptional at building strong relationships at all levels.

• You have strong organizational, planning, and prioritization skills.

• You consistently strive to improve yourself and find ways to develop professionally.

• You think outside the box and find creative solutions to problems.

• You have some experience in entry level sales.

• You hold a Post-Secondary Degree/College Diploma.

• You have some experience using CRM systems but is not a requirement (ideally with Salesforce)

#LI-Remote #LI-SG1

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.

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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.