Technical Support Engineer (Hybrid, Denver)

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Denver, CO
Hybrid
75K-85K Annually
Internship
Artificial Intelligence • Cloud • Information Technology • Software • Big Data Analytics • Automation
Dynatrace enables flawless and secure digital interactions.
The Role

Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.
Job Description
As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true "technologist".

  • Troubleshooting is your passion
  • Enterprise application support experience
  • You are fascinated by technical challenges and think outside the box
  • Enjoy being creative and show a high-energy with a passion for winning
  • Strong communication and presentation skills
  • Self-motivated with a strong work ethic
  • Hands-on team player and proactive person of action
  • Passion for exchanging knowledge with other colleagues and suggesting product improvements


Qualifications
Minimum Requirements

  • 1+ years of related technical work experience supporting/developing Python or other OOPL based applications
  • Bachelor's degree or relevant technical related experience or training
  • 1+ years of experience working with SaaS applications and infrastructure technologies


Preferred Requirements

  • 3+ years of related technical work experience supporting/developing Python based applications
  • Experience with software support and troubleshooting
  • Knowledge of Python framework(s) (i.e. Django, Flask, etc.)
  • Experience writing and debugging complex Python applications
  • Exposure to Java (JMX and PMI), .NET Development, or other programming languages
  • Experience with database technologies (MS SQL, Oracle, IBM DB2)
  • Exposure to Prometheus scraping
  • Exposure to SNMP
  • Experience with network troubleshooting
  • Relevant industry certification with a focus on Python (ex. Python Certified Entry-level Programmer, Certified Professional in Python Programming, etc.)


This position will work in a 2- day per week Hybrid Schedule from the Denver office.
Additional Information
Salary DOE is $75K - $85K, DOE, plus Health, Dental, Life, STD, LTD, 401k, PTO. Total compensation may vary depending on candidate experience, education and location.
Total compensation may vary depending on candidate experience, education and location.
All your information will be kept confidential according to EEO guidelines.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] . Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law / EEO is the Law Supplement . To be considered for this position, please upload your resume/CV.

What the Team is Saying

Michael Polter
Jamie Mallett
Trevor Ealy
MacKenzie Mantsch
Eroj Tuladhar
Colin Tripp
Julio Marquez
John Rocker
The Company
Denver, CO
4,700 Employees
Hybrid Workplace
Year Founded: 2005

What We Do

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With advanced observability, AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure, and experience of all users.

Why Work With Us

Interested in Marketing or Sales? Majority of this office is dedicated to these primary functions. Our open floor plan is built for collaboration amongst teams and you can feel the excitement as we take over the digital world. Mingle with the executive team over a beer, say “hey” to the CEO on your way to the kitchen, or join our Office Olympics!

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Dynatrace Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.

Typical time on-site: Flexible
Denver, CO

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