At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination.

Technical Program Manager III

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Employer Provided Salary: 88,000-125,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

About SonderMind

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental healthcare that produces high-quality outcomes for patients. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them, should they choose to use their insurance. From there, SonderMind's clinicians are committed to delivering best-in-class care to all patients by focusing on high-quality clinical outcomes. To enable our clinicians to thrive, SonderMind defines care expectations while providing tools such as clinical note-taking, secure telehealth capabilities, outcome measurement, messaging, and direct booking.

To follow the latest SonderMind news, get to know our clients, and learn about what it’s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter. 

About the Role

The Program Manager will coordinate business, product and engineering leaders to ensure alignment across projects and initiatives, so that SonderMind teams can iterate quickly against our product roadmap, delighting our customers, and ensuring our executive team can communicate progress and value efficiently to our Board of Directors and investors.

You will coordinate the planning, execution and delivery of key roadmap objectives, always focused on creating feedback loops and removing impediments. This requires strong relationship, organizational and communication skills, as well as the ability to think critically across multiple initiatives.

Essential Functions 

  • Organize, manage, and communicate status of cross-functional Technology projects across multiple value streams. This includes areas such as AI, service integrations, enterprise services, and therapy client/provider lifecycle.
  • Utilize Initiative Lifecycle to ensure programs are moving efficiently from discovery to delivery. Coordinate and escalate any risks or blockers.
  • Lead quarterly and continuous planning discussions with product, engineering and business leaders, including periodic business reviews and monthly steering meetings. 
  • Ensure alignment to and progress is tracked against the Tech Product Roadmap and OKRs.
  • Program-level risk identification, escalation and management.
  • Cross-program coordination with other program managers to identify streamline operational processes for the Technology department, and address gaps and concerns within the project teams and development teams.
  • Ensure that stakeholder teams are operationally ready for test and production releases.
  • Be a leader in change management as SonderMind grows.

What does success look like?

  • You build deep connections with leaders across the business to ensure that all parties have the correct amount of context and involvement in the product roadmap and vision. 
  • You quickly identify breakdowns in communication, culture, or process, and intervene or escalate these issues through appropriate channels. 
  • You ensure that planning and discovery is efficient and any blockers are escalated so that requirements and scope can be defined.
  • You are accountable for ensuring initiatives are scoped and on track based on estimated delivery timelines.
  • You are accountable for ensuring initiatives are measured and results are communicated in a clear and timely manner across the business.
  • You have a strong sense of ownership related to program and initiative delivery. 
  • You are responsible for assessing and communicating risks to various stakeholders on a regular basis.

Who you are? 
Skills, experience, and education that is needed for this person to be able to succeed in this role 

  • 5+ years of program or project management in a technical role or relevant experience.
  • Knowledge of Agile methodologies, such as Scrum and Kanban and the ability to apply those methodologies.
  • Experience working within the software development lifecycle. 
  • Experience using Jira and Confluence for work management and documentation.
  • Experience facilitating stakeholder and executive-level meetings and discussions to drive outcomes.

Our Benefits

The anticipated salary range for this role is $88,000-125,000 per year.

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

  • A commitment to fostering flexible hybrid work
  • A generous PTO policy with a minimum of three weeks off per year
  • Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
  • Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
  • Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it.
  • Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
  • 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
  • Travel to Denver 1x a year for annual Shift gathering
  • Fourteen (14) company holidays
  • Company Shutdown between Christmas and New Years
  • Supplemental life insurance, pet insurance coverage, commuter benefits and more!

Application Deadline

This position will be an ongoing recruitment process and will be open until filled.

Equal Opportunity 

SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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What are SonderMind Perks + Benefits

SonderMind Benefits Overview

SonderMind was awarded #1 Best Place to Work by the Denver Business Journal two years in a row! We don't know for sure, but we think it has something to do with our authentically collaborative environment, supportive leave and remote policies through COVID, and opportunities to learn and grow every day!

Volunteer in local community
Team members are encouraged to promote volunteering. SonderMinders have participated in Soup Kitchens, KindKyts, blood drives, and more!
Partners with nonprofits
We collaborate dozens of local community organizations to increase access to therapy and to support our providers.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Employer-paid disability & AD&D to cover life's unexpected - not only that, we cover the difference in salary for up to eight weeks of short-term disability leave
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
We provide mental health benefits including $0 copay for therapy sessions on most of our healthcare plans.
Financial & Retirement
401(K) matching
SonderMind provides employees with a 401(k) match. We match 4% of contributions up to 4% of an employee's annual gross pay.
Company equity
Child Care & Parental Leave
Generous parental leave
Family medical leave
While we are not required to provide FMLA by law, we believe in the importance of personal medical leave and have a policy to provide up to 12 weeks leave for eligible employees.
Company sponsored family events
Vacation + Time Off
Unlimited vacation policy
Generous PTO
We have an unlimited PTO policy for exempt employees; non-exempt employees receive 18 days PTO in addition to paid holidays, jury duty, and bereavement leave. Additional days are added for tenure.
Paid holidays
Office Perks
Company-sponsored outings
SonderMind employees engage in group outings at least once a month for events such as our quarterly book club, a Star Wars Premiere night, escape rooms, and much more!
Free snacks and drinks
Relocation assistance
Professional Development
Job training & conferences
We encourage employees to pursue educational opportunities to advance their careers from Mental Health First Aid, to Start Up Week conferences, to online courses that are expensed to the company.
Promote from within
Continuing education available during work hours
Online course subscriptions available

Additional Perks + Benefits

While the list of benefits above does a good job of highlighting our benefits, our office is always looking to adopt benefits and programs that our employees request. Employee-Lead initiatives are the bread and butter of our office; don't see something you'd like above? Join our team and help us make it a priority!

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