Technical Account Specialist

Position Overview

Autodesk Water Customer Success is looking for highly motivated trusted advisors to help our customers optimize their product investment and achieve measurable business outcomes. If you have a proven customer-focused approach to building strong relationships, you might be just who we need to help develop and drive our Customer Success Plans. We are looking for a professional with primarily drainage design plus storm/sewer/flood (SSF) modeling experience, supporting a broad range of technologies in small- and large-scale enterprise environments. 

This person will work closely with major accounts across AMER. You will join the Emerging Business Customer Success (EBCS) organization – a team that values professional development and rewards high performance. EBCS is responsible for maximizing the success of and return on investment for our strategic customers. We do this by delivering proactive support and professional, customized product content and services that help our customers achieve their business goals while maximizing the use and adoption of Autodesk solutions. 

Responsibilities

• Innovating, developing, and delivering packaged service offerings to increase customer success and new product adoption 

• Develop and Deliver Expert Coaching to Autodesk Water customers 

• Establish and maintain working relationships with customers as a technical trusted advisor, activities including customer interactions, regular internal account team planning meetings and executing activities in customer success plans 

• Demonstrating thought leadership and product expertise to help customers achieve goals identified in Customer Success Plans 

• Technical assistance and recommendations for customers based on data analytics 

• Taking a problem management approach, find opportunities for improvement initiatives 

Minimum Qualifications

Technical:

• Bachelor’s degree in Civil Engineering or related

• 8+ years of experience in Drainage Design plus Storm/Sewer/Flood Analysis experience 

• Expert knowledge of InfoDrainage or StormCAD

• Advanced knowledge of Civil 3D and SSA

• Additional knowledge of InfoWorks ICM 

• An acumen for identifying opportunities that will make a big impact on customer adoption

• Able to manage several projects at a time, setting the right priorities 

• Proven ability to be flexible and learn quickly in a fast-paced environment 

• Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience 

• Enthusiasm and passion for technology and innovation 

• Strong troubleshooting and analytical skills 

Soft Skills:

• Demonstrated ability to build and maintain strong relationships at all levels 

• Must be flexible, decisive, self-motivated and proactive 

• Comfortable with ambiguity and working through change while driving results 

• Excellent team player, enjoys supporting and interacting with other members of a global, shared responsibility team 

Preferred Qualifications

• Fluency in English, additional languages are a plus 

• Knowledge of the water industry in AMER 

• Technical consulting experience and/or technical project delivery experience with large, demanding customers 

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

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