Swing Shift Item Processing Representative

Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company's "banking for good" mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There's an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!
A Brief Overview
The Item Processing Department is responsible for processing all transactions deposited via the branch or other remote deposit channels. The Item Processing Representative utilizes various vendor and Microsoft Office programs to balance transactions, correct entries, send cash letters, and post transactions to customer's accounts.
What you will do

• Key, balance, and post all customer transactions from multiple channels accurately and within deadlines.
• Verify transaction documents are received from each branch throughout the day.
• Ensure scanners are communicating correctly from each FirstBank branch throughout the day.
• Maintain an understanding of various forms as well as exceptions that can apply for each.
• Balance entries for centralized transactions.
• Review and repair transactions as well as correct any discrepancies.
• Ensure remote deposit images are received and balanced.
• Facilitate branch phone calls, both in and outbound to make sure good images are obtained.
• Work with the Fraud, Monitor Room, IT, and Bookkeeping Departments to review transactions.
• Approve same day corrections.
• Destroy stored files in accordance with retention regulations.
• Prepare reports, logs, and spreadsheets for various departments within given deadlines.
• Assist with testing upgrades and troubleshoot issues with machinery or documents when needed.
• Verify daily information received matches spreadsheets and reports.
• Provide quality customer service to customers and branch employees.
• Daily prioritization of assigned tasks and time needed for completion in order to make sure all deadlines are met.
• Uphold all privacy and compliance regulations.
• Perform other duties and projects as assigned.
• Understand and comply with all provisions of the Safety in the Workplace policy.

Minimum Requirements

• Entry-level job with little or no prior relevant work experience in the function

Preferred Requirements

• Effective communication skills
• Ability to work with computers
• Work independently and as a team
• Customer Service experience preferred
• Strong organization and time management skills

Knowledge, Skills, and Abilities

• Possess analytical and problem solving
• Ability to multi-task
• Strong attention to detail
• Knowledge of Microsoft Word, Excel, and Outlook

Working Conditions and Physical Requirements

• Frequently remains stationary throughout a typical business day
• Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
• Occasionally positions self to access drawers and shelves of various heights
• Frequently reaches for and handles paperwork and files
• Constantly communicates with customers, coworkers, and management in-person and on the phone
• Must be able to exchange accurate information
• FirstBank does not currently offer fully remote positions, except as required by law. The actual number of in-office days that may be required will vary by business unit, role, and business need.

Salary Range
$20.00 Per Hour
Statement of Benefits
FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

EOE/Affirmative Action
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

Colorado Job Application Fairness Act
Under Colorado's Job Application Fairness Act, you have the right to redact from any documents that you submit in connection with your application information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting the documentation
*This job opportunity is expected to close on August 12, 2024*