Want to change the way work…works? This is your moment.

RingCentral Glip integrates messaging with video to make conversation, collaboration and connection more meaningful than ever, no matter where or how people want to work.

As a member of the RingCentral Development team, you’ll work across every department in the company to develop and deploy innovations that power productivity, deliver insights, and improve the flow of company data. It’s a team built to thrive on change—and a perfect place to build a career with lasting impact.

We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!

RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We’re not just changing the nature of communication and teamwork. We’re winning, together.

Our SRE Surveillance Analysts are responsible for providing day to day system surveillance and simple trouble-shooting of issues and alarms in our 24x7 Global Network Operations Center (based in Centennial CO), maximizing system performance and availability. You must be able to work in a 24x7 shift environment, with the flexibility to work diverse schedules, including weekends and holidays. 

*This position is on the 3rd shift (11pm-10am), 4 days per week. There is a 15% additional pay differential (for roles on this (overnight) shift.

Responsibilities:

• Monitors network to detect system issues and/or alarms.
• Investigates alerts and issues and accordingly based on Standard Operating Procedures. 
• Swiftly resolves issues or escalates to the appropriate business partner when requiring further attention.
• Provides analysis and support in escalating complex VOIP/voice, data issues or system issues.
• Implements disaster recovery procedures to prevent data and VOIP/voice processing troubles.
• Professionally interacts with business partners, vendors and customers to facilitate swift resolution of issues.
• Promptly enters new data and updates for tracking purposes into multiple trouble ticketing systems, ensuring accurate and up-to-date information.
• Effectively documents all steps taken to resolve identified and/or reported issues.
• Promptly responds to incoming communications (telephone calls, emails, instant messaging, etc.) and directs reports and information requests appropriately.
• Assists in the tracking of scheduled network maintenance procedures.
• Ability to act independently with little or no supervision.

Competencies:

• Technical capacity and the ability to troubleshoot, triage and resolve problems related to hardware, software or protocol issues. Basic understanding of cloud computing.
• Works with a sense of urgency responding to active alerts and demonstrates the ability to adapt to changing priorities and circumstances.
• Exceptional analytical and problems solving skills.
• Ability to operate independent of direction balanced with the ability to work effectively in a team environment.
• Excellent written and verbal communication skills. The ability to effectively and professionally communicate with peers, escalation points, partners and vendors.
• Ability to correlate existing alerts/issues with new alerts as part of problem management.

Education and Experience:

• Working knowledge of internet protocols.
• Experience maintaining Linux servers and/or Telnet/SSH in a production environment is a plus
• Experience or understanding of SIP, SoftSwitch, IP, LINUX, VoIP, ticketing systems, related process and procedures is a plus
• Experience with a Monitoring System such as HP Open View, Solar Winds, NET Cool, Zabbix and BMC is a plus.
• Experience working in MS Office including Word, Excel, PowerPoint, Visio and Outlook.
• Related technical certifications are a plus

Qualification and Skills:

• 2 or more years of work experience
• College degree or equivalent experience is a plus but not necessary.
• Previous experience working in a network operations environment or call center or help desk environment.
• Telecommunications industry experience is a plus.
• At least one year of experience in telephony or Data IP technology.
• Experience with VOIP/Voice or Data network troubleshooting is a plus.
• Previous work on a telecom surveillance system desired.
• previous work in customer facing role desired as related to telecom.
• Moderate proficiency with Microsoft products preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may occasionally lift and/or move up to 10 pounds. The employee is regularly required to talk or hear. The employee is frequently required to sit, use hands and fingers to handle or feel, and reach with hands and arms. The employee is occasionally required to stand or walk.

What we offer: 

RingCentral offers all the work/life benefits you could ever want, (and none of the micromanagement.) 

• Comprehensive medical, dental, vision, disability, life and pet insurance
• Flexible PTO
• 401K match and ESPP
• Wellness programs including virtual yoga, bootcamp, meditation classes and more
• Paid parental leave
• Milk Stork parental account
• New parent gift box

Say hello to the future of work. And the end of the resume black hole. 

We didn’t create Glip specifically for hiring, but we might as well have. No more wondering if your resume was jettisoned into the vast emptiness of space. Sign up for Glip (it’s free, no downloads,) and discover how smooth, informative and great the hiring process can be. So start meeting on www.Glip.com — and we look forward to connecting soon.

About RingCentral

RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone. 

RingCentral is headquartered in Belmont, California and has offices around the world. 

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.