Gusto
Gusto simplifies HR, payroll & benefits for modern businesses.
Hybrid

Sr. Salesforce Business Systems Analyst

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Employer Provided Salary: 108,000-194,000 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.

About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy .
About the Role:
We're looking for a talented and motivated Salesforce Business Systems Analyst with 5+ years of experience. This candidate should be comfortable always asking "why" and challenging the status quo here at Gusto. The ideal candidate for this role is highly organized, an expert at translating functional requirements into technical solutions, and passionate about problem-solving and building for the future.
About the Team:
The Salesforce Business Systems Analyst will join our BizTech BSA team and partner closely with Gusto's functional leadership teams to continue scaling Gusto's Salesforce instance. This individual will ensure our business partner's requirements are translated into technical requirements. The ideal candidate will analyze data to help Gusto determine how best we can continue to scale our Salesforce instance in the future to improve our customer experience with our Gusto Team.
Here's what you'll do day-to-day:

  • Be a technology strategist, partnering with stakeholders and taking ownership of the roadmap and products they use to reduce inefficiencies and support Gusto as we scale.
  • Ensure effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform to drive system improvements.
  • Manage projects and partner closely with members of the cross-functional teams to roll out new systems or reduce inefficiencies in our current processes.
  • Own the communication of platform changes, progress, and status updates to end users and stakeholders, ensuring transparency and alignment throughout the implementation.
  • Build and maintain effective Gustie experiences using Salesforce Service and Sales Clouds.
  • Partner with Salesforce developers to assess the necessity of custom code solutions and ensure seamless integration and implementation within the Salesforce platform.
  • Provide technical support by validating reported issues, managing severity levels, creating and prioritizing backlog bug stories, ensuring they are assigned appropriately.


Here's what we're looking for:

  • 5+ years of experience as a business analyst supporting CX and Revenue organizations.
  • 5+ years of experience with strategic ownership of a Salesforce platform including vision, roadmap, and work prioritization.
  • Comprehensive Salesforce product knowledge and hands-on administration experience with Sales and Service Cloud.
  • Experience designing and supporting large-scale, technically complex solutions on Salesforce.
  • Salesforce Certified Advanced Administrator and Salesforce Certified Business Analyst.
  • Strong configuration knowledge with a desire to implement best practice solutions.
  • Strong communication skills and experience collaborating across many different operating teams.
  • Ability to collaborate closely with Salesforce developers to translate business requirements into effective technical solutions.


Learn more about the team:

  • Our Engineering Culture and Values
  • How We Built a Service-Driven Team
  • Our Diversity Goals and Efforts


Our cash compensation amount for this role is targeted at $108,000-$159,000 in Denver & most remote locations, and $131,000-$194,000 for San Francisco, New York, and Seattle. Final offer amounts are determined by multiple factors including candidate experience, level, and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to [email protected].

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What are Gusto Perks + Benefits

Gusto Benefits Overview

Taking care of our people is just as important as taking care of our customers. We offer competitive total compensation packages with an emphasis on equity, along with many other great benefits, some of which are included below!

Medical, dental, and vision: comprehensive medical, dental, and vision benefits, plus a variety of mental health resources.

Time off
Gusties are encouraged to take the time off they need to continue doing great work.

Inclusive healthcare
Fertility benefits, parental leave, pregnancy termination, caregiving, gender-affirming surgery, hormone treatments, transgender-inclusive services, and more.

Free meals and refreshments
If you work at one of our offices, enjoy food, drinks, and snacks— on us. Conversation and community is an added bonus!

Sabbaticals
Celebrate 5 or 10 years at Gusto and take a month off to recharge.

Stipends
Take advantage of monthly internet, phone, and wellness stipends. Enjoy commuter or remote work stipends, along with and cash for your Gusto anniversaries!

Culture
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Diversity
Dedicated diversity and inclusion staff
Diversity employee resource groups
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave
Generous parental leave
Family medical leave
Adoption Assistance
Fertility benefits
Gusto provides a benefit designed to support your unique parenthood journey. The benefit is not health insurance, but rather provides resources to make family forming more accessible to everyone.
Vacation + Time Off
Generous PTO
Sabbatical
Paid holidays
Paid sick days
Bereavement leave benefits
Office Perks
Commuter benefits
Free daily meals
If you work at one of our offices, enjoy food, drinks, and snacks— on us.
Free snacks and drinks
Fitness stipend
Home-office stipend for remote employees
Professional Development
Lunch and learns
Promote from within

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