Sr. Director, SaaS Operations (AWS)

$170000 - $230000 / year
Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
Job Description
The Cloud Operations Leader will be responsible for overseeing Vertafore's AWS cloud environment, optimizing cloud spend, ensuring smooth migration of applications from data centers to AWS, and maintaining operational excellence across legacy and new cloud-native products. This role requires a strategic thinker with strong technical acumen, excellent stakeholder management skills, and experience in cloud migration and cost optimization.
This role is pivotal in ensuring that Vertafore's cloud journey is efficient, cost-effective, and aligned with business growth. The Cloud Operations Leader will serve as a strategic partner to executive leadership and a technical mentor to operational teams, ensuring that the AWS environment supports its evolving product portfolio. This position will report to the head of infrastructure.
Key Responsibilities:
1. Cloud Spend Optimization & Cost Management

• Monitor, analyze, and optimize AWS spend with a focus on cost efficiency and scalability.

• Develop and implement cost-saving strategies, leveraging AWS tools and best practices.

• Collaborate with finance teams to forecast future cloud expenditures and align budgets with business goals.

2. Cloud Migration Planning & Oversight

• Actively support the migration of products from data centers to AWS, ensuring minimal disruption and adherence to timelines.

• Work closely with engineering, IT, DevOps, and product management teams to develop comprehensive migration strategies, including assessment, planning, and execution.

• Ensure migration plans are well-structured, risk-managed, and aligned with business objectives.

3. Stakeholder & Partner Management

• Maintain strong relationships with AWS Solution Architects, Account Managers, and other AWS support teams to leverage technical expertise and ensure support during migration and ongoing operations.

• Communicate plans, risks, and progress effectively to executive leadership, product teams, and other stakeholders.

4. Cross-Functional Collaboration

• Work with finance, engineering, IT, DevOps, and product teams to ensure operational stability, security, and compliance of products hosted in AWS.

• Facilitate communication and coordination across teams to manage risks, resolve issues, and ensure transparency.

• Promote best practices in cloud operations, automation, security, and governance.

5. Operational Excellence & Risk Management

• Establish and maintain operational processes, SLAs, and KPIs for cloud environments.

• Oversee incident management, security, and compliance in AWS working closely with the Security leader and CTO.

• Continuously evaluate and improve cloud infrastructure resilience, automation, and monitoring.

7. Documentation & Communication

• Ensure all migration and operational plans are thoroughly documented.

• Communicate effectively with technical teams and executive leadership regarding project status, risks, and opportunities.

• Other duties as assigned

Qualifications & Skills:

• Proven experience in cloud operations in AWS, managing large-scale environments with annual spend exceeding $10M.
• Bachelor of Science in Computer Science, Business Information Engineering, or established professional with equivalent experience.
• 10+ or more years with Infrastructure and Operations

• Hands-on experience with cloud migration projects, including assessment, planning, execution, and post-migration optimization.

• Deep understanding of AWS services, cost management tools, and automation frameworks (e.g., CloudFormation, Terraform, AWS CLI).

• Strong collaboration skills with cross-functional teams including finance, engineering, IT, DevOps, and product management.

• Ability to build and maintain relationships with AWS solution architects and account managers.

• Experience with security, compliance, and risk management in cloud environments.

• Excellent leadership, communication, and stakeholder management skills.

• Knowledge of legacy systems and modern cloud-native architecture.

• AWS certifications such as AWS Certified Solutions Architect, DevOps Engineer, or Cloud Practitioner.

• Experience in Insurtech or similar regulated industries.

THE VERTAFORE STORY
Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today, we're proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight- right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.
The Vertafore Way
Insurance is about relationships, and technology should make those relationships stronger. That's why, at Vertafore, it's our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers, becoming better every day, and delivering results you can see, we provide the level of trust and security that insurance is all about.• Bias to Action: We're united by an innate drive to take action and make a difference in the technology and insurance spaces.• Win Together: We work together as one team, showing empathy and respect along the way.• Show Up Curious: We work to challenge one another to push boundaries and think beyond the box.• Say It, Do It: We honor every one of our commitments because integrity is important to us.• Customer Success is Our Success: We cultivate authentic relationships and follow up by actively listening to their needs.• We Love Insurance: We appreciate the impact insurance has on the world.
Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!
Vertafore is a drug free workplace and conducts preemployment drug and background screenings .
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.
Vertafore is a Flexible First working environment which allows team members to work from home as often as you'd like, while using our offices as a place for collaboration, community, and teambuilding. There are times you may be asked to come into an office and/or travel for specific meetings for a specific business purpose and this varies by job responsibilities.
Why Vertafore is the place for you: *Canada Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• Medical, vision & dental plans
• Life, AD&D
• Short Term and Long Term Disability
• Pension Plan & Employer Match
• Maternity, Paternity and Parental Leave
• Employee and Family Assistance Program (EFAP)
• Education Assistance
• Additional programs - Employee Referral and Internal Recognition

Why Vertafore is the place for you: *US Only

• The opportunity to work in a space where modern technology meets a stable and vital industry
• We have a Flexible First work environment! Our North America team members use our offices for collaboration, community and team-building, with members asked to sometimes come into an office and/or travel depending on job responsibilities. Other times, our teams work from home or a similar environment.
• Medical, vision & dental plans
  • PPO & high-deductible options
• Health Savings Account & Flexible Spending Accounts Options:
  • Health Care FSA
  • Dental & Vision FSA
  • Dependent Care FSA
  • Commuter FSA
• Life, AD&D (Basic & Supplemental), and Disability
• 401(k) Retirement Savings Plain & Employer Match
• Supplemental Plans - Pet insurance, Hospital Indemnity, and Accident Insurance
• Parental Leave & Adoption Assistance
• Employee Assistance Program (EAP)
• Education & Legal Assistance
• Additional programs - Tuition Reimbursement, Employee Referral, Internal Recognition, and Wellness
• Commuter Benefits (Denver)

The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
The Professional Services (PS) and Customer Success (CX) bonus plans are a quarterly monetary bonus plan based upon individual and practice performance against specific business metrics. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
The Vertafore Incentive Plan (VIP) is an annual monetary bonus for eligible employees based on both individual and company performance. Eligibility is determined by several factors including: start date, good standing in the company, and actives status at time of payout.
Commission plans are tailored to each sales role but common components include quota, MBO's and ABPMs. Salespeople receive their formal compensation plan within 30 days of hire.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
We do not accept resumes from agencies, headhunters or other suppliers who have not signed a formal agreement with us.
We want to make sure our recruiting process is accessible for everyone. if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected]
Just a note, this contact information is for accommodation requests only.