ServiceNow Administrator

This position is fully remote, candidates for this role must be located in the United States.

Position Responsibilities:

• Provide daily support of ServiceNow including incident management, change management, and service catalog tasks
• Create and maintain user roles and user access in ServiceNow
• Comply with OLA’s, systems development standards, procedures, guidelines, priorities, and schedules
• Develop and manage the preparation of systems and/or program specifications, test criteria and project control for new functionality, enhancements or defect resolution for ServiceNow
• Develop and coordinate the installation of upgrades and/or service packs, testing of such upgrades, and general maintenance of ServiceNow
• Collaborate with service managers to determine ServiceNow customer objectives
• Research systems and/or programs to determine causes of failure or poor operational performance
• Follow documentation to implement integrations and other solutions
• Assist with other innovative technology projects within the Applications team
• Coordinate and implement requirements using ServiceNow low-code or no-code functionality
• Other duties as assigned

• 6-12 months’ experience in ServiceNow administration, required
• ServiceNow Certified System Administrator certification -or- 1+ year of ServiceNow administration experience, required
• Ability to learn new systems and skills
• Ability to work directly with customers to triage, troubleshoot, research potential solutions, gather requirements, implement solutions, and provide training
• Willingness to collaborate with development team members
• Understanding of Azure Provisioning and SSO, general systems integrations, and databases
• Demonstration of technical understanding of ServiceNow service management operations, how it interfaces with other ITIL Processes, IT, and business functions

• The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages, so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
• Flexible remote work options
• Additional PTO day for mental health
• Competitive paid time off
• Half-day Fridays
• Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Healthcare Plan
• 401(k) with employer match
• 10 days toward bereavement leave
• Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Compensation Range:

The anticipated compensation range for this position is $70,000-80,000 USD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity:

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.