Service Delivery Coordinator
Position Description
The Service Delivery Coordinator (SDC) is responsible for project managing the installation of telecommunication services. SDC’s are the single-point-of-contact for customers; communicating milestones, deliverables, and obtaining customer specific information needed for turning up telecommunication services. SDC’s communicate internally with Outside Plant Engineers (OSP), Inside Plant Engineers (ISP), Design Engineers, Field and NOC Technicians to manage the full life cycle of customer order processing from order acceptance to billing.
SDC’s are also responsible for internal revenue forecasting and timely updates of inter-office applications such as: Salesforce and MetaSolve. SDC’s are expected to field customer calls for all aspects of customer services and are accountable for timely resolution of customer issues including, but not limited to: billing, maintenance requests, delivery, Design Layout Records (DLR) discrepancies or questions, etc.
JOB REQUIREMENTS
- Knowledge of basic telecommunication services and project management skills are a must.
- Telecommunication services include: SONET based services, Ethernet, Wavelengths, and other voice and data services.
- Additional requirements include excellent communication skills (phone and email) and the ability to manage through obstacles with the goal of timely installation of services to exceed both customer expectations and internal revenue objectives.
- PC skills such as: Excel, Gmail/Outlook, Word, and internal office applications (SalesForce and Metasolve) are essential.
- SDC’s are expected to work with short deadlines, making time and stress management skills valuable.
- The applicant must also be comfortable working beyond normal hours of operation (45-55 hours per week); we offer a flexible & casual work environment.
Zayo is an Equal Opportunity Employer. Zayo does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.