It’s an exciting time in commercial real estate and we’re at the forefront of a market that’s just beginning to accelerate technology change. Apto is focused on connecting the commercial real estate industry. We’re doing it by building a remarkable platform (cloud-based CRM, deal management, and back office) and we’re highly focused on the success of our customers and employees.

Apto was also recently recognized by Inc. Magazine as one of the 2016 Top 50 workplaces nationwide, placed on the Inc. 500 list, and designated a Best Place to Work in Denver. Come help us bring commercial real estate out of the dark ages with an award-winning team.

Apto is looking for a Senior Technical Support Specialist to leverage their great communication skills and technical expertise to ensure a remarkable experience for our customers. In this role, you’ll use your understanding of Apto and Salesforce (including supported 3rd party applications) to respond to escalated and more complex configuration, reporting, and integration issues. Our customers range from large enterprises to small brokerages. This role partners with Product to prioritize defect resolution and provide input with regard to customer feature requests and feedback, and works closely with the rest of the Customer Success team to refine our workflows and documentation to ensure our customers have a consistent, quality experience when they turn to us for help.

What you’ll be doing

• Facilitating support services delivery through participation in email and telephone support rotations, utilizing remote assistance tools, and documenting customer issues and solutions via our internal case management system
• Providing guidance, assistance, coordination and follow up related to client questions and issues including but not limited to: Official App Integrations, Processes/Workflows, Security/Sharing Configurations, Reports and Data Structure
• Troubleshooting issues, with an excellent ability to quickly get to the root cause of problems, translate it for our customers, and provide solutions that make them happy.
• Collaborating in the creation of resources, such as knowledge base articles, to support the continuous development of our products, services, and information available to internal and external customers
• Identifying trends with client and internal processes to inform improvements and provide visibility to stakeholder within Apto

What you need to apply:

• Salesforce Certified Advanced Administrator or equivalent credential
• 3+ years experience implementing and configuring Salesforce.com instances
• Familiarity with Salesforce Lightning Experience (LEX)
• Customer Service Experience
• Excellent written and verbal communication skills
• Experience writing and debugging Apex Code desired

What you’ll get in return:

• Competitive base salary + Generous Stock Options
• Flexible Time Off
• Company-paid Medical, Dental and Vision Benefits and Life Benefits
• Opportunity to contribute to a 401K Plan
• Regular company-provided lunches and team events
• Dog-friendly, centrally located office in LoDo
• Challenging work with an opportunity to have a direct impact on day-to-day operations

Apto does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.