The Senior Solutions Engineer will support sales by providing technical and educational expertise. They will develop product demonstrations, communicate complex concepts, and advise customers on solutions, while also mentoring team members and managing project progress.
At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome things. And that's where you come in:
We are looking for an experienced, articulate, and energetic education technologist to become a K12 Solutions Engineer (SE). Solutions Engineers provide support to sales that leads to closing new deals. They work directly with Account Executives in the field to explain how our solutions support best practices in teaching and learning.
Solutions Engineers are the primary knowledge resource for all things technology and education as they relate to Canvas, Mastery Connect, LearnPlatform, and more. SE's are responsible for actively driving and managing the technology evaluation stage of the sales process. K12 SE's are the key instructional and technical advisors and product advocates, thoughtfully considering all alternatives to arrive at best recommendations.
Note: This is a work from home/remote position. However, candidates must be willing to travel up to 60%.
What you will be doing:
- Position the Instructure Learning Platform as a product (and as a partner) to all stakeholders, from shallow to deep, from storytelling to technical deep-dives.
- Develop and deliver tailored product demonstrations that are simple but engaging.
- Effectively communicate complex education and technology concepts and practices to a variety of stakeholders – e.g. telling a compelling story to educators and administrators, as well as leading credible, in-depth technical discussions with information technology experts
- Act as trusted strategic and technical advisor with our prospective customers, thoughtfully considering customer vision and needs to design the best solution.
- Respond to functional and technical elements of RFIs/RFPs
- Coach and mentor fellow team members on all things edu, both in the field and via planned professional development opportunities.
- Track progress on projects through consistent record-keeping and knowledge-sharing
- Position the Instructure Learning Platform as a product (and as a partner) to all stakeholders, from shallow to deep, from storytelling to technical deep-dives.
- Develop and deliver tailored product demonstrations that are simple but engaging.
- Effectively communicate complex education and technology concepts and practices to a variety of stakeholders – e.g. telling a compelling story to educators and administrators, as well as leading credible, in-depth technical discussions with information technology experts
- Act as trusted strategic and technical advisor with our prospective customers, thoughtfully considering customer vision and needs to design the best solution.
- Respond to functional and technical elements of RFIs/RFPs
- Coach and mentor fellow team members on all things edu, both in the field and via planned professional development opportunities.
- Track progress on projects through consistent record-keeping and knowledge-sharing
Here is what you need to know/have:
- Edu experience, preferably in leadership at a school, district or state level. Or preferably in a technical sales capacity at an EdTech company.
- A strong understanding of instructional best practice and of digital tools that support best practice. Prior LMS or AMS admin experience preferred.
- Technical understanding of education technology, web technology, mobile technology, systems integration, SaaS, student information systems, APIs, etc.
- Articulate and dynamic presentation skills with the ability to present to a wide range of stakeholders, both virtually and face to face in casual and high stakes scenarios.
- Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
- Self-motivated, self-reliant, collaborative, and communicative
- Thrive in a fast paced environment
- Must be a team player
- Must be prepared for extensive travel (up to 60% at peak periods)
Get in on all the awesome at Instructure:
- We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here's a general idea of what you can expect:
- Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
- Flexible schedules and a remote-friendly culture, with hybrid or onsite work options available in some regions for specific roles
- Generous time off, including local holidays and our annual company-wide “Dim the Lights” week in late December, when we encourage everyone to step back and recharge
- Comprehensive wellness programs and mental health support
- Annual learning and development stipends to support your growth
- The technology and tools you need to do your best work — typically a Mac, with PC options available in some locations
- Motivosity employee recognition program
- A culture rooted in inclusivity, support, and meaningful connection
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.
At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.
All Instructure employees are required to successfully pass a background check upon being hired.
Top Skills
Ams
APIs
Lms
SaaS
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