Leidos is seeking an experienced Senior ServiceNow Business Analyst / Project Manager / Coordinator to lead and support ServiceNow platform initiatives across multiple business functions. This role combines business analysis, project management, stakeholder engagement, and coordination responsibilities to ensure successful delivery of ServiceNow solutions that align with organizational objectives.
The ideal candidate possesses strong ServiceNow platform knowledge, exceptional communication skills, and the ability to manage projects from requirements gathering through implementation, testing, deployment, and post-production support.
Core Competencies & Responsibilities
Business Analysis
This role places significant emphasis on BA skills. The successful candidate will drive requirements lifecycle from discovery through validation:
- Partner with business stakeholders to gather, analyze, document, and validate business and functional requirements
- Conduct workshops, interviews, and process-mapping sessions to identify business needs and improvement opportunities
- Translate business requirements into detailed user stories, functional specifications, and acceptance criteria
- Analyze current-state processes and recommend ServiceNow-based solutions to improve efficiency and user experience
- Support backlog management, prioritization, and requirements traceability
Project Management
Strong project management discipline is essential. This individual will own end-to-end project delivery across multiple concurrent workstreams:
- Lead ServiceNow implementation, enhancement, integration, and optimization projects from initiation to close
- Develop and maintain project plans, schedules, milestones, risk registers, and status reports
- Manage project scope, timelines, budgets, resources, dependencies, and deliverables
- Facilitate Agile ceremonies, stakeholder meetings, and governance reviews
- Monitor project performance and proactively identify and mitigate risks and issues
Coordination & Stakeholder Management
- Serve as the primary liaison between business stakeholders, ServiceNow developers, architects, testing teams, and leadership
- Coordinate cross-functional teams to ensure timely execution of project activities
- Track action items, decisions, and dependencies across multiple workstreams
- Prepare executive-level communications, presentations, dashboards, and status updates
- Support organizational change management, training, and adoption efforts
ServiceNow Platform Support
- Support implementations and enhancements across modules including ITSM, ITOM, ITAM, HR Service Delivery (HRSD), and Customer Service Management (CSM)
- Collaborate with technical teams on solution design, integrations, workflows, and automation initiatives
- Participate in testing activities including UAT planning, execution, and defect management
- Ensure compliance with ServiceNow best practices and organizational governance standards
Required Qualifications
Education
- Bachelor's degree in Information Systems, Business Administration, Project Management, or related field. Additional years of experience may be substituted in lieu of degree.
Experience
- 8+ years of experience as a Business Analyst, Project Manager, Program Coordinator, or related role
- 5+ years of experience supporting ServiceNow implementations and enhancements
- Strong understanding of Agile, Scrum, and hybrid delivery methodologies
- Proven experience managing multiple concurrent projects and stakeholders
- Excellent analytical, problem-solving, organizational, and communication skills
- Must be able to obtain and maintain a public trust clearance.
Key Deliverable Experience Required
- Business Requirements Documents (BRDs) and Functional Requirements
- User Stories and detailed Acceptance Criteria
- Process Flows and Workflow Documentation
- Project Plans, Risk Registers, and Milestone Tracking
- Executive Status Reports and Dashboards
Preferred Qualifications
This is a remote position; however, candidates should be located in or able to work standard Eastern Time Zone business hours. East Coast candidates are preferred."
Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- Certified Scrum Master (CSM)
- PMI Project Management Professional (PMP)
- SAFe Certification
- ITIL Foundation Certification
Domain & Environment
- Experience in federal, government, healthcare, financial services, or large enterprise environments
- Experience with ServiceNow platform governance, roadmap planning, and digital transformation initiatives
Culture & Soft Skills
- Shows initiative; presents ideas to overcome challenges — self-starter mindset
- Positive, team-oriented attitude with a willingness to learn and grow
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:June 9, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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