Senior ServiceNow Administrator

The Opportunity:
CACI are seeking a Senior ServiceNow Administrator to provide advanced operations and maintenance (O&M) support for a large-scale federal ServiceNow environment. This senior role oversees the stability, performance, and optimization of both standard and custom ServiceNow applications, ensuring the platform meets evolving mission and business needs. The ideal candidate will combine technical depth with operational discipline to lead environment management, troubleshoot complex issues, and guide configuration best practices.
Responsibilities:
•             Lead administration, configuration, and lifecycle management of the ServiceNow platform, including ITSM, ITOM, and custom applications.
•             Perform O&M activities, including upgrades, patching, cloning, and performance tuning across multiple environments.
•             Manage user access controls, roles, and permissions consistent with federal security and governance requirements.
•             Troubleshoot complex incidents, service requests, and performance issues, coordinating with developers and infrastructure teams.
•             Oversee data integrity and CMDB accuracy, ensuring alignment with ITIL and agency asset management standards.
•             Develop and maintain custom workflows, business rules, and automation scripts to enhance platform functionality.
•             Collaborate with functional teams to implement new modules and features aligned with mission objectives.
•             Maintain comprehensive system documentation, SOPs, and configuration baselines.
•             Ensure platform compliance with Section 508, FedRAMP, and federal cybersecurity policies.
•             Provide mentorship, technical guidance, and best practice recommendations for junior administrators and support staff.
Qualifications:
Required: 
•             Bachelor’s degree in Computer Science, Information Systems, or a related field.
•             15+ years of progressive IT experience, including 7+ years administering ServiceNow in an enterprise or federal environment.
•             Demonstrated mastery of ServiceNow ITSM, CMDB, and Service Catalog configuration and management.
•             Deep understanding of ServiceNow platform architecture, security, and API/integration capabilities.
•             Proven success performing instance upgrades, patch management, and system optimization.
•             Strong scripting skills in JavaScript, Glide API, and Flow Designer.
•             Excellent analytical, documentation, and problem-solving skills supporting mission-critical environments.
Desired:
•             ServiceNow Certified System Administrator (CSA) — required or must be obtained within 90 days of hire.
•             ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, HRSD, or ITOM.
•             Familiarity with Agile methodologies, ITIL v4 frameworks, and federal O&M processes.
•             Experience supporting FedRAMP Moderate or High systems in compliance with FISMA and NIST 800-53 controls.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.