Senior Manager, Continuous Improvement

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a Senior Manager, Continuous Improvement to join our Operations Team. This individual will report into our VP of Fulfillment Operations and are looking for someone who is highly motivated and is a strategic individual to lead initiatives that optimize our eCommerce operations through process enhancements, WMS (Warehouse Management System) initiatives, and automation projects.

This remote based position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.

About 30% of the year, this role will entail traveling to our on-site fulfillment/office locations. The cost of travel for employees out of the area will be covered by the company. Additionally, our offices are always available for staff to use as much as desired.

Role Type: Full-Time, Exempt

Location: Remote 

Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility 

Base Salary: $170,000 – $205,000 per year

Responsibilities: 

• Lead the development and implementation of continuous improvement strategies across eCommerce fulfillment and warehouse operations
• Collaborate with cross-functional teams to identify opportunities for process optimization utilizing Lean, Six Sigma, or other methodologies
• Partner with IT and warehouse teams to optimize WMS software, ensuring seamless integration and maximum efficiency
• Analyze operational data to identify trends, troubleshoot issues, and develop action plans to improve KPIs
• Drive change management initiatives and promote a culture of continuous improvement throughout the organization
• Develop and deliver training programs to upskill team members on best practices and new systems
• Monitor and report progress on improvement initiatives, ensuring measurable outcomes

Requirements: 

• Bachelor's degree in Supply Chain, Logistics, Industrial Engineering, or related field
• 7+ years of experience in continuous improvement roles within eCommerce or logistics operations
• 3 years of experience successfully managing direct reports

Preferred Qualifications: 

• Strong expertise with WMS software (preferred Infios) and automation
• Proven experience implementing Lean, Six Sigma, or other process improvement methodologies
• Excellent analytical, problem-solving, and project management skills
• Ability to influence and lead cross-functional teams
• Leadership experience with manager level direct reports

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and share in it. Our Ownership for All program ensures every SupplyHouse team member benefits from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
• We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.

Check us out and learn more at: https://www.supplyhouse.com/our-company!

Additional Details: 

• Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
• To ensure fairness, all application materials, assessments, and interview responses must reflect your own original work. The use of AI tools, plagiarism, or any uncredited assistance is not permitted at any stage of the hiring process and may result in disqualification. We appreciate your honesty and look forward to seeing your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.