About InvoiceCloud:
InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With over 50 million payments processed annually, InvoiceCloud is one of the most secure, innovative, and inclusive fintech solutions in the market. To learn more, visit www.InvoiceCloud.com.
The Senior Implementation Manager (IPM) is responsible for planning and executing new technical implementation projects with Invoice Cloud and our Partners. The senior IPM will use their experience and knowledge of Invoice Cloud technology, organization, industry, and partners to lead cross-functional teams delivering robust integrations that enable IC to pursue new markets and customers. Working closely with Invoice Cloud Alliances, Engineering, Product, and Client Services teams, the senior IPM will lead all aspects of project delivery including definition, execution, risk management, and performance monitoring/reporting.
What You'll Do:
- Establish effective working relationships with Software Partners, Development, Client Services, and Sales.
- Plan, document, manage, and track multiple projects from kick-off to go-live
- Coordinate all activities related to bringing a client live including IT, marketing, software and printing partners, CS, and training
- Effectively forecast delivery timelines and deliver on organizational and department goals
- Maintain consistent communication with customers, partners, and internal stakeholders
- Maintain excellent relationships and open line of communication with IT, sales, billers, software partners and all members of the operations team
We're Excited if You Have:
- 5-7+ years of experience in project management, technical integrations or implementations; or a bachelor’s degree in a related discipline and 5 years of experience
- Customer-driven, results-oriented, focused , and technically savvy
- Outstanding verbal, written, presentation, and interpersonal skills are required with great attention to detail
- Self-starter with a demonstrated ability to achieve results as part of an effective team and effectively prioritize and multi-task under deadlines.
- Excellent time management, organizational and planning skills
- PMP Certification is a plus
- Experience in merchant services, electronic payments, tax industry or bill pay is a plus
Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay. The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.
InvoiceCloud is an Equal Opportunity Employer.
InvoiceCloud provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact [email protected].
Click here to review InvoiceCloud's Job Applicant Privacy Policy.
To all recruitment agencies: InvoiceCloud does not accept agency resumes. Please do not forward resumes to our job’s alias, employees, or any other organization location. Invoice Cloud is not responsible for any fees related to unsolicited resumes.
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