Senior Customer Success Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!
 

We're committed to bringing passion and customer focus to the business.

Who You Are

You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers’ needs and effectively communicate how we’ll help them become best run organizations.  You are a Customer Success professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data driven insights to life. You will also be responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health. This is a strategic role working with our customers, Kyriba’s internal teams, and has central importance to our ongoing success as a company.  

How You Will Contribute

• Engage with Kyriba’s customers to drive and accelerate their value realization and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements, consequently achieving mutual success across the customer lifecycle.

• Manage a diverse portfolio of customers, including large global businesses and customers with a high-level of complexity, focus and intensity 

• Proactively engage customers to ensure they adopt full functionality to get maximum value from Kyriba

• Facilitate executive meetings that measure progress and business impact

• Strong outcome focused, drive to deliver value to customers in support of profitable growth and retention goals.  

• Establish success metrics, annual goals and key objectives with the customer.   Leverage data & tools to track and deliver these metrics and goals.

• Forecast risk of revenue loss in account base by anticipating and planning for your customers’ needs

• Develop and document advanced, cross-functional, account strategies in Customer Success Plans, deliver success through value and insight relevant and unique to each customer 

• Identify opportunities at customer to grow Kyriba footprint through expansion of services 

• Establish, maintain and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy 

• Facilitate Customer Advisory Counsels and support board member relationships

• Exercise Self-awareness

• Prioritize multiple competing priorities and stakeholders 

• Proactively collaborate with cross-functional teams to achieve successful customer outcomes

Travel: 30% travel may be expected. 

Qualifications & Experience

• Four-year undergraduate degree preferred

• Solid experience in Customer Success, Account Management, or Sales

• Strong knowledge of SaaS models and value-based engagement

• Strong business and financial acumen; treasury domain expertise is a plus

• Track record of driving client adoption, retention, and growth

• Expert relationship-building, communication, and stakeholder management skills

• Advanced problem-solving, negotiation, and organizational abilities

• Ability to balance multiple priorities and drive results in a dynamic environment

• High degree of accountability, a “can-do” attitude, and customer empathy

• Experience facilitating executive-level meetings and advisory boards is a plus

Comprehensive benefits package may be found here:  www.kyriba.com/company/careers/benefits/

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. See EEO is the Law. 

If reasonable accommodation is needed to participate in the job application or interview process and/or to perform essential job functions, please send an email to [email protected]