Salesforce Senior Business Analyst

Job Description
The Salesforce Senior Business Analyst will serve as the IT liaison to the business and is responsible for gathering, reviewing, and evaluating business requirements and user needs for the Salesforce.com platform and integrated solutions. The role is responsible for the day-to-day management of the Salesforce platform and execution of complex, multi-disciplined Salesforce projects by functioning as the intermediary between the business stakeholders, IT and 3rd party vendors. The role is also responsible for the end-to-end design and completion of Salesforce solutions by providing cross-discipline leadership throughout the software development lifecycle to ensure the efficient configuration, development and deployment of solutions occur.
Required Education, Experience, & Skills
Required Skills:
• Ensure daily operations remain stable by providing Tier 3 technical support for the Salesforce.com platform and solutions by working directly with users to identify, research, troubleshoot and resolve issues.• Collaborate and manage communications with other internal IT teams, managed service provider(s) and vendors to resolve issues.• Collaborate with stakeholders to identify areas of improvement within the existing Salesforce implementation and define project scope, objectives, and deliverables.• Lead a matrixed team of Salesforce administrators, developers, architects and consultants, assigning tasks and ensuring effective communication and collaboration.• Collaborate with product owners, business stakeholders, and other teams to ensure alignment and transparency.• Work closely with stakeholders to understand optimization requirements and translate them into Salesforce functionalities.• Oversee the implementation of Salesforce solutions, ensuring adherence to best practices and industry standards.• Develop change management strategies to ensure smooth adoption of Salesforce solutions.• Identify potential risks, develop mitigation strategies, and monitor project progress.• Ensure alignment w/ Cybersecurity best practices, compliance with industry standards and provide quality and efficient end-to-end solutions for implementing and governing security related to profiles, permissions sets, roles, sharing settings and logic access policies.• Conduct thorough testing of Salesforce solutions to ensure they meet requirements and quality standards.• Stay updated with the latest Salesforce features, functionalities, and best practices, and identify opportunities for process improvement within the Salesforce ecosystem.
Qualifications:• Bachelor's degree in computer science, Information Systems, or equivalent experience.• 10+ years' hands-on IT experience and 3+ years of experience managing and contributing to Salesforce optimization projects.• Strong knowledge and prior hands-on experience with Salesforce platform capabilities, configuration, and customization options.• Excellent leadership and team management skills.• Strong analytical and problem-solving abilities.• Effective communication and stakeholder management skills.• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
Preferred Education, Experience, & Skills
Preferred Experience:
• Experience in Federal Government Contracts leveraging CLM solutions.• Understand US government contract requirements, cyber security policies that govern such contracts, and implications on IT solutions.• Salesforce certifications, such as Salesforce Certified Administrator and Salesforce Certified Platform App Builder, encouraged but not required.
Pay Information
Full-Time Salary Range: $75510 - $128340
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.
About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference.
Our Commitment to Diversity, Equity, and Inclusion:
At BAE Systems, we work hard every day to nurture an inclusive culture where employees are valued and feel like they belong. We are conscious of the need for all employees to see themselves reflected at every level of the company and know that in order to unlock the full potential of our workforce, everyone must feel confident being their best, most sincere self and be equipped to thrive. We provide impactful professional development experiences to our employees and invest in social impact partnerships to uplift communities and drive purposeful change. Here you will find significant opportunities to do meaningful work in an environment intentionally designed to be one where you will learn, grow and belong.