Zoomies help the world connect — and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

We’re problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment. 

Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!

We are seeking a talented individual contributor to help further develop and take to market our Zoom Phone Platform offering including ISV (Integrated Software Vendor) Partners & API/Marketplace Integrations.

The primary goal is to leverage an API Platform to help drive new Zoom Phone business through a fast growing partner community.  

Additional goals include:

• Develop & Co-Produced training materials for integration partners, internal sellers & partner sellers.

• Maintain up-to-date sales & training materials regarding the Zoom Phone Platform/ISV Program.

• Partner and develop messaging & go to market strategy with the ISV sales & product teams.

• Drive Partner Awareness & Expertise specifically in our Zoom Phone Platform/ISV Program

• Help attract new partners by showing the value of a Platform/ISV partnership with Zoom Phone & Zoom Chat

• Create & execute against a Chat/Messaging go to market strategy with Zoom Phone

• Partner with Platform/ISV Product Engineers to provide technical & sales expertise on the Zoom Phone Platform/ISV offerings.

• Strategize with key partners to build Zoom Phone Business Development plans to maximize co-selling opportunities with select integration partners.

• Strengthen key partner relationships to drive explosive new business growth

KEY RESPONSIBILITIES

• Deliver on-site and virtual learning engagements for integration & reseller partners

• Conduct needs assessment, develop and deliver partner qualification offerings, boot camps and train-the-trainer programs on the Zoom Phone Platform/ISV program.

• Develop strategic National partner knowledge, address support inquiries and follow-up on items pertaining to the Zoom Phone Platform/ISV Partner Program.

• Enhance Zoom Phone training content and effective touch points in the partner life cycle

• Foster internal relationships to educate partners as well as internal Zoom teams on the value of Zoom Phone Integrations.

• Continually enhance product and operational process knowledge to maintain role as a Zoom Phone & Chat Platform/ISV subject matter expert

• Participate with cross-functional teams to support organizational goals 

• Willingness to flex hours to support global partners as needed

QUALIFICATIONS & SKILLS

• 5+ Telephony Experience

• 5+ years of proven Experience working with APIs &/or ISV partners

• Program Creation & Management Experience a plus

• SaaS Business Experience

• CRM Telephony Integrations a plus

• Excellent communicator

• Technical Content Creator Experience a plus

• Strong presentation skills to create engaging messaging, training material and supporting resources.

• Experience leading others with product/services training; best practices; demo and sales guides; learning and training materials.

• Ability and aptitude to work within various medium to coach & develop partner sellers

• Must understand business telephony (Cloud & Premises PBX)

• Ability to evaluate complex processes and apply critical-thinking skills & develop new systems

• Ability to work independently as well as part of a collaborative environment

• Multilingual is a plus

• Willing to travel

Check us out with a free download: zoom.us/download    

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!