VP, Professional Services DCM

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This role will have direct responsibility for Professional Services. The individual will refine and implement standard engagement methodologies, including consulting frameworks, tools, and staff development to best serve our customers.

This person must be passionate about customer satisfaction while at the same time, understand how to balance customer needs with the implementation and ongoing services of complex products. This person should have a strong track record of growing the professional services backbone of a software company that has experienced a similar growth trajectory within a highly dynamic market.


Core Responsibilities:

  • Build and implement best-in-practice operational processes that drives results in customer engagement, satisfaction, and retention.
  • Be a champion of customer satisfaction and master problem solver who understands the perspective of the customer and can turn customer priorities into strategic initiatives that improve internal operations.
  • Participate in key customer engagements or the sales process to proactively problem solve customer issues, take client relationships to a higher level of customer engagement, and help grow key accounts.
  • Develop and implement enhanced deployment methodologies for the delivery and implementation of solutions.
  • Own the resource planning, cross-company visibility, and profitability model for professional services.
  • Work within the company to ensure that all professional services functions are aligned with company objectives and client needs.


Qualifications:

  • 10+ years of experience in the successful management of a technology-based services function.
  • Experience in high-growth environment; able to put in place the processes and procedures necessary to ensure a scalable operations infrastructure with emphasis as a strong strategic thinker having proven to have implemented these plans to drive shareholder value.
  • Experience building and organizing teams for maximum efficiency and effectiveness.
  • Insurance industry experience preferred.
  • Business savvy with a focus on ROI and building operational efficiencies.
  • Self-starter, who thrives in a fast-paced, environment and can flexibly adapt to the changing software marketplace.
  • Someone who inspires trust, demonstrates a sense of urgency, drives for results, promotes transparency and teamwork, and leads courageously.
  • Recognized as valued trusted advisor in relationships with clients, colleagues, vendors and other industry professionals. 
  • Metrics-driven leader with excellent analytical skills and ability to think strategically while maintaining focus on results and execution.
  • Roll-up-the-sleeves approach and mentality.
  • Superior ability to communicate at all levels, in all disciplines.
  • Creative and innovative leader.
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • AWS (Amazon Web Services)Services

Location

Great location in the heart of downtown Denver just a block away from the RTD lightrail.

What are Vertafore Perks + Benefits

Culture
Volunteer in local community
Vertafore offers employees 1 paid day to volunteer at the non-profit of their choice.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
President's club
Employee awards
Remote work program
Vertafore is a Flexible First working environment which allows team members to work from home as often as you’d like while using our offices as a place for collaboration, community, and team buildin
Diversity
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Vertafore employees can contribute up to $2750 annually to their FSA.
Disability insurance
Disability insurance covers 100% of annual salary for up to 90 days of disability.
Dental insurance
Our dental plan covers $1500 of expenses per person.
Vision insurance
The vision benefits plan covers 100% for annual eye exams with $175 for glasses or contact lenses.
Health insurance
Vertafore offers three different health plans to meet the needs of our employees.
Life insurance
Pet insurance
We offer a Pet Insurance plan through Nationwide.
Wellness programs
Team workouts
Vertafore's team fitness initiatives include in-office yoga, a partnership with Planet Fitness, and other recreational team sports.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Vertafore provides employees with a 401(k) matching plan managed by [provider]. We match up to 50% of contributions up to 3% of an employee's annual gross pay.
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Generous parental leave
Vertafore provides up to 6 weeks of parental leave for the primary caretaker. We also provide 6 weeks of leave for the secondary caretaker.
Family medical leave
Adoption Assistance
We reimburse up to $2,500 for eligible adoption expenses and 6 weeks of paid leave.
Company sponsored family events
Vertafore sponsors family oriented events semi-annually.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Bereavement leave benefits
Company-wide vacation
Every year on the second Friday in April, our company shuts down for "Refresh & Recharge Day." It's a day to unplug and get back to what you love outside of work.
Office Perks
Commuter benefits
Company-sponsored outings
Vertafore hosts company outings annually.
Free snacks and drinks
In various areas of the office, Vertafore provides weekly fresh fruit services, bagels and donuts on specified days, as well as snacks and drinks.
Some meals provided
We provide free breakfast on Mondays and Fridays.
Company-sponsored happy hours
Recreational clubs
Vertafore sponsors recreational clubs that include sports, board games, video games, book clubs, etc.
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Tuition reimbursement
Our tuition reimbursement plan offers an annual max of $5,250.
Lunch and learns
Promote from within
Mentorship program
Vertafore's mentorship framework is an independently led experience between a mentee and a mentor. Resources are ongoingly provided to start this relationship and keep it successful & valuable.
Online course subscriptions available
Personal development training

Additional Perks + Benefits

We felt like the stretch of no three day weekends from Feb - May was too long, so we added our own holiday! We celebrate Vertafore Rest and Recharge day in April, and the whole company has a long weekend.

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