VP, Business Development (Remote) at Freshworks

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Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. More than 50,000 businesses trust Freshworks, including our employee engagement, customer engagement and CRM solutions, to better support employees so businesses can increase customer satisfaction and lifetime value. Our products are ready to go, easy to use, and offer a quick return on investment.
Freshworks has received numerous accolades that include ranking #10 on the prestigious Forbes' Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.
Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management.
An opportunity exists for a proven, dynamic Business Development leader looking to further their career in a hyper-growth, fast-paced organization.
The Business Development organization is the talent and revenue engine of the sales organization. You will take overall responsibility for inspiring, mentoring and building teams within the global Business Development organization; these teams generate the sales pipeline via inbound lead management and outbound prospecting in support of our field sales organization. Taking ownership of pipeline generation and its progression through the sales cycle, your ability to partner at the executive level and the supporting functions, incl. Marketing, Sales Strategy, Enablement, and Sales Programs, will define your success. You will be a critical contributor to the corporate sales strategy, providing a healthy and reliable pipeline for Sales to achieve the worldwide objectives.
This proven sales leader will possess great energy, hustle, strong people skills, strong leadership, and initiative to drive outstanding business results and first-class employee development. This person will report to the Chief Revenue Officer.
Your role:
Lead a talented group of 20 Managers and ~180 Sales and Business Development Representatives (SDRs and BDRs) based in India, EU and NA, with focus on scaling and evolving the organization
  • Coach and develop Sales Development Managers and Business Development Managers, collaborate with the marketing and sales programs teams on demand generation plans, partner with Sales Management in region to meet targets,
  • Engage with Talent Acquisition to hit hiring targets; implement strategies and tactics to minimize retention
  • Align the Business Development team with the regional Sales Management Team
  • Establish and drive rigorous sales development execution, ensuring target attainment, accurate forecasts and total transparency
  • Inspire & motivate individuals to succeed through impassioned management, coaching, creative sales incentives, and broadcast of results
  • Implement process and productivity improvements, including the sales tech stack
  • Build and conduct executive presentations for internal and external customers (executive briefings to customers/prospects, internal stakeholders presentations)
  • Participate in global projects to drive fast and consistent innovation and keep the organization's processes and methodologies agile and ahead of the market
  • Promote the organization across the wider business

What we are looking for:
  • Prior experience and successful background in Sales Management or Sales Development Management gained in 2nd line leadership roles, preferably in Technology
  • Proven track record of managing teams to achieve performance goals and consistently overachieving pipeline and revenue targets
  • Experience in hiring and developing teams globally, at scale, with a focus on coaching, mentoring and diversity
  • Experience in global management, managing cross-functional relationships to drive business alignment and success e.g. with Marketing, Alliance & Channels, Sales Leadership, Customer Success
  • Exceptional leadership capabilities
  • Ability to operate effectively in a fast-paced, hyper-growth environment
  • Strong drive for results
  • Outstanding communication, organizational and time management skills
  • Excellent presentation and listening skills
  • A trusted advisor to cross-functional stakeholders
  • Strong business acumen and understanding of consultative selling
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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Our office has stunning views of the mountains and is one street away from the fun restaurants and coffee shops of Denver's iconic Larimer St.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

LAUREN

Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

TAYLOR

Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

JENNY

Solution Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Freshworks Women 360 is an employee group aimed at community service, professional development, and career growth.
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Classpass and a fitness/reading stipend
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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