Vice President of Mid-Market Sales (Remote)

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Freshworks provides innovative customer engagement software, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, CA, Freshworks 3,000+ team members work in offices throughout the world and count over 40,000 customers around the world including Honda, Bridgestone, Shopify, Stubhub, Riverbed, Sling, and Cisco. We’re recognized as #16 on Forbes Cloud 100.

 

About the job:

Freshworks VP of Mid-Market Sales will be responsible for building and leading the sales go to market in North America. You will set and execute a regional plan to drive business across the suite of products for new business and account management functions while working with sales development and marketing to exponentially grow revenues.  

 

Who?

  • Our ideal candidate is an energetic, proactive team player who can simultaneously partner with executive leadership and work hands-on alongside our front line team.
  • 10+ years leadership experience building and leading high-performance sales teams that deliver overachievement.
  • Experience and domain knowledge in contact center and customer service cloud.
  • Prior experience of leading teams greater than 50+ people.
  • High career trajectory and potential.
  • Consistent overachievement in previous performance and results.

 

What?

  • Lead a high performance revenue organization of mid-market sales . Build a team of top talent and deliver productivity that consistently exceeds standards and objectives.
  • Drive revenue growth by velocity land deals, strategic account planning, cross selling new products/use cases to existing customers and targeted new customers.
  • Build a solid operating cadence and team/individual focus around the pipeline, forecasting, deal review, sales execution and revenue realization.
  • Apply value-based solution selling techniques and develop a culture of consultative sales.
  • Leverage our successful playbooks and enhance particular focus areas and 
  • Recruit and hire top talent providing career development and performance management so that at least 75% exceed quota and we experience no more than 10% regrettable attrition.
  • Represent the Mid-Market segment to all other Freshworks departments providing regular updates on market and customer requirements around our execution, products and operations.
  • Provide transparent and consistent management input on the status of the business, results, and quality of our combined execution.
  • Scale customer service/contact center domain expertise within the organization.
  • Solid technical and commercial skills with an ability to operate independently when necessary.
  • Possess well-developed communication and presentation skills; able to communicate at the CxO level.
  • Willingness to travel.
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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

Our office has stunning views of the mountains and is one street away from the fun restaurants and coffee shops of Denver's iconic Larimer St.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

LAUREN

Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

TAYLOR

Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

JENNY

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

GIRISH

Founder & CEO

How does your team reward individual success?

My team meets on a regular basis, & we begin every meeting with a few minutes dedicated to acknowledging each other successes / wins in that public forum. It's not uncommon for multiple people to give this type of positive feedback, and the entire team celebrates as a unified group. It's an awesome way to ensure that each individual is recognized

DAVID

Senior Engagement Manager

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Freshworks Women 360 is an employee group aimed at community service, professional development, and career growth.
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Classpass and a fitness/reading stipend
Retirement & Stock Options Benefits
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Performance Bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Freshworks offers pre-tax commuter benefits for all employees.
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Since working from home in mid March, we have added additional benefits to ensure our employees are fully supported, mentally and physically!
- One time WFH accessories stipend
- Monthly internet allowance
- Classpass membership offering
- 6-month long free DashPass subscription
- Reading & fitness stipend

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