Vice President of Mid-Market Sales (Remote)

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Freshworks provides innovative customer engagement software, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, CA, Freshworks 3,000+ team members work in offices throughout the world and count over 40,000 customers around the world including Honda, Bridgestone, Shopify, Stubhub, Riverbed, Sling, and Cisco. We’re recognized as #16 on Forbes Cloud 100.

 

About the job:

Freshworks VP of Mid-Market Sales will be responsible for building and leading the sales go to market in North America. You will set and execute a regional plan to drive business across the suite of products for new business and account management functions while working with sales development and marketing to exponentially grow revenues.  

 

Who?

  • Our ideal candidate is an energetic, proactive team player who can simultaneously partner with executive leadership and work hands-on alongside our front line team.
  • 10+ years leadership experience building and leading high-performance sales teams that deliver overachievement.
  • Experience and domain knowledge in contact center and customer service cloud.
  • Prior experience of leading teams greater than 50+ people.
  • High career trajectory and potential.
  • Consistent overachievement in previous performance and results.

 

What?

  • Lead a high performance revenue organization of mid-market sales . Build a team of top talent and deliver productivity that consistently exceeds standards and objectives.
  • Drive revenue growth by velocity land deals, strategic account planning, cross selling new products/use cases to existing customers and targeted new customers.
  • Build a solid operating cadence and team/individual focus around the pipeline, forecasting, deal review, sales execution and revenue realization.
  • Apply value-based solution selling techniques and develop a culture of consultative sales.
  • Leverage our successful playbooks and enhance particular focus areas and 
  • Recruit and hire top talent providing career development and performance management so that at least 75% exceed quota and we experience no more than 10% regrettable attrition.
  • Represent the Mid-Market segment to all other Freshworks departments providing regular updates on market and customer requirements around our execution, products and operations.
  • Provide transparent and consistent management input on the status of the business, results, and quality of our combined execution.
  • Scale customer service/contact center domain expertise within the organization.
  • Solid technical and commercial skills with an ability to operate independently when necessary.
  • Possess well-developed communication and presentation skills; able to communicate at the CxO level.
  • Willingness to travel.
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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen

Location

1401 Lawrence St, Denver, CO 80202

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Enterprise Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Tylor

Senior Enterprise Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.

Jenny

Solution Engineer

What is your vision for the company?

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close and keep their customers for life. We provide refreshing software that your teams will love. All our products are ready to go, easy to use, and offer great value to any type of business.

Girish

Founder & CEO

How do you collaborate with other teams in the company?

As a distributed workforce I try to include visual elements throughout my collaboration process. By sharing the "why" and vision I can more easily collate critiques and ideas. I also keep internal notes on interactions in my Evernote; being organized helps me communicate directives in a more progressive manner.

Sam

Senior Solutions Engineer

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Classpass and a fitness/reading stipend
Team workouts
Financial & Retirement
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company equity
Employee stock purchase plan
Performance bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Office Perks
Commuter benefits
Freshworks offers pre-tax commuter benefits for all employees.
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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