Vendor Manager

| Greater Denver Area
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IntelePeer is a leading provider of on-demand, cloud-based business communication solutions. Delivering high-quality HD voice, messaging and contact center solutions for enterprises and contact centers, IntelePeer’s SIP services and Atmosphere® platform delivers an unprecedented level of simplicity, analytics, savings and control.  Designed to keep pace with rapidly evolving business needs, SIP combines the highest quality, reliability and security in easily deployed solutions. The Atmosphere® platform delivers cost effective, competitive-edge services including IVR, Virtual Automated Call Distribution (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email and CPAAS applications.

As an integral member of our Denver-based Enterprise Operations team, the Vendor Manager or PM of Network Services Integration works closely with multiple business units with IntelePeer, external vendors, Tier I Technicians, Tier II Engineers, NOC management, Business Development, Product, Pricing and Software Development teams to build out and test the network performance.  The individual will also report on status, health, and welfare of Intelepeer’s data, voice, and Cloud Contact Center network.

 

Position Responsibilities

  • Manage voice and data network infrastructure and changes
  • Lead the Ingress and Egress Vendor management including relationship, performance improvement and
  • Critical roles include managing and reporting on network and vendor health, status, and performance
  • Financials, surcharge avoidance and monitoring
  • Inbound Vendor Capacity Monitoring and Augment/ Change Actions
  • Outbound Capacity Monitoring and Augment/ Change Actions
  • Internal Capacity Monitoring and Augment/ Change Recommendations working closely with Engineering
  • Vendor Performance Monitoring and Trending
  • Key Advisor to vendor additions from a quality and product selection standpoint
  • Manage customer issues and seek improvements and remedy as needed on the Contact Center Network

Requirements

Education:

  • Associate’s required; Bachelor’s degree preferred or related industry experience.
  • 10 Years network or telecom experience

Expertise & Experience:

    • Extensive experience in a telecommunications NOC and Business environment
    • Detailed networking protocol analysis and writing
    • SIP, SoftSwitch, IP, VoIP, ticketing process and procedures
    • Local, Toll Free and DID number origination and administration
    • Use of network monitoring equipment such as Sonus EMS, Empirix Hammer, Wireshark, SmokePing, and Unix monitoring scripts to include Ad hoc reporting.
    • Working knowledge of IP routing

Competencies:

  • Extensive and skilled Excel capabilities pulling formatting reports to include lookup and pivot tables to format and present data to management for collective decisions.
  • Ability to understand all needs of both the business, customer and vendor/ supplier
  • Very strong technical, troubleshooting, and problem solving skills
  • Very strong reporting and analytical skills to determine network health and welfare
  • Sound judgment around complex issues
  • Strong organizational, prioritization, and documentation skills
  • Excellent verbal and written English communication skills, including the ability to communicate clearly to customers over any medium (phone, email, instant message, video, screen sharing, etc.)
  • Exceptional attention to detail
  • Team player who is willing to go above and beyond to help others and instruct at will to further the team mission
  • Self-motivated, proactive, resourceful and deep intellectual curiosity
  • Positive, professional attitude and ability to interact effectively with internal and external customers and establish and maintain effective working relationships in cross-functional and team environment
  • Reacts quickly and adapts to changes in priorities, circumstances, and direction
  • Effectively multi-tasks and manages multiple projects concurrently in a time-sensitive work environment
  • Strong MS Office skills, including Word, PowerPoint & Outlook with a heavy focus on Visio and Excel
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • SalesforceLead Gen

Location

We are located in the Denver Tech Center, the city's hub of business and innovation, plus we're near public transit, I-25, and trendy restaurants.

An Insider's view of IntelePeer

How would you describe the company’s work-life balance?

At IntelePeer, we have a work-hard-play-hard mentality. Our team goes above and beyond what is asked of us and we value determination. The unlimited PTO policy means that the company realizes to be successful we also need time away from work. You can make your own schedule and work from home when needed too!

Nils

Corporate Marketing Manager

What's the biggest problem your team is solving?

My team is helping companies that may not have the resources for complex development projects to take advantage of the promise of embedding communications like voice and SMS into their customer experiences, marketing efforts, and internal processes.

Shaughnessy

Sr. Manager, Product

How has your career grown since starting at the company?

IntelePeer is a company that likes to promote within and encourages career growth and opportunities for all of their employees. I have been with IntelePeer for almost 6 years and I have been promoted 3 times and have worked in 2 different departments since coming onboard. The leadership team has always asked what I would like to do for my career.

Christine

Sr. Manager, Sales Development

How do you empower your team to be more creative?

We encourage employees to think outside the box, to contribute new ideas, and to take ownership of helping us meet our company objectives. It is equally important for us to reward employees who achieve big things as it is to have an environment where team members are not penalized for making mistakes when they are learning and trying something new

Robert

Chief Marketing Officer

What are some things you learned at the company?

What I've learned at IntelePeer is the value of the contributions of the singular employee. IntelePeer works by each individual considering their personal achievements at work, big or small, to contribute directly to the success of the company - and the company acknowledging and reciprocating that effort back to the employee.

Justin

Chief Software Architect

What are IntelePeer Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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