UCaaS/CCaaS (MM) -  Solutions Engineer, Mid-Market at RingCentral

| Greater Denver Area
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UCaaS/CCaaS (MM) - Solutions Engineer, Mid-Market

Job Type: 
Full-time, Exempt
Location: Denver, CO
Department: Sales Engineering

 The RingCentral environment is fast paced, high octane, success driven, team oriented and committed to growing the business in a virtually untapped market. Do you have the ability to thrive in start-up environment? We are looking for candidates with an entrepreneurial spark!

Job Description:

Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. Interacts directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral solutions that meet those requirements.

Responsibilities:

  • Direct account responsibilities for selected accounts in assigned territory.
  • Assist with the development of formal sales plans and proposals for assigned opportunities.
  • Transfer industry, technical, and product knowledge to customers.
  • Keep up-to-date on relevant competitive solutions, products and services.
  • Provide technical and sales support for accounts in assigned territory.
  • Perform advanced technical presentations for customers, and prospects remotely and in-person.
  • Develop advanced system configurations and implementations in response to customer needs and requirements.
  • Develop and maintain expert understanding of all RingCentral applications and products.
  • Representation at conferences, industry, and sales events when requested by department manager.
  • Actively participate as a SME for certain products and technologies, providing consultative support to other Sales Engineers in their area of specialization.
  • Provide direct support for the technical fulfilment of RFI's, RFQ's and RFP's in their assigned territory.
  • Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.
  • Responsible for continued education on the platform and underlying technologies. 

Qualifications: 

  • Ability to provide technical leadership to the account team.
  • Ability to work effectively on a remote basis.
  • Ability to teach other members of the team and act as a mentor as required.
  • Requires an action-oriented individual with a very strong initiative to be successful.
  • Willingness to take ownership of accounts and account related actions.
  • Must be able to coordinate across various groups and functional teams.
  • Ability to complete job responsibilities with minimal supervision.
  • Demonstrate ability to implement, drive and track projects
  • Ability to apply solutions, technology and products to a business opportunity.
  • Willingness to travel throughout assigned region.
  • Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence
  • VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc)
  • Strong understanding of VoIP and data networking protocols including: SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.
  • Understanding of customer communications requirements for enterprise business markets.
  • Competitive knowledge including solution, technology and product offerings.
  • Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.
  • Fluent in English (both written and verbal).
  • Excellent written and verbal communication skills.
  • Excellent presentation and demonstration skills.
  • Excellent analytical and problem-solving skills.
  • Excellent interpersonal skills and negotiating skills.
  • Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
  • 4+ years' experience in VoIP network architecture, products, protocols, and solutions.
  • Pre-Sales experience required.
  • Strong telecommunications background (with telephony and Soft Switch emphasis preferred).
  • RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.
  • Network Design background highly desired.
  • Some understanding of software development technologies is desirable.
  • Experience with telecommunications network design, architecture, and support.
  • Some experience with project management and resource tracking desired.
  • Some experience in Network Management, Operations, Security, Planning, Traffic Engineering and Implementation desired.
  • Demonstrated ability to implement, drive and track projects.


About RingCentral

RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as One™ from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral's open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

RingCentral is an EEO/AA employer. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • OracleDatabases
    • ConfluenceManagement
    • MedalliaCMS
    • BoxCMS
    • SalesforceCRM

Location

We are located in the Denver Tech Center.

An Insider's view of RingCentral

How do you collaborate with other teams in the company?

Our product makes collaboration at the core of our company. I like to leverage face-to-face communication and connect directly with other teams to discuss ways that we could be more effective in our hiring strategies. We are the type of company where people actually want to have direct connections because it preserves our values and our culture.

Anthony Smith

Team Lead, GSS Recruiting

How does the company support your career growth?

RingCentral is where I feel my career really took off. The career growth here is personalized, thoughtful, and supported by mentors and management. I love the work that I do and feel like my personality bleeds through into everything I touch. I have never felt so connected to an organization and I know there is only more good things ahead!

Melissa Regan

Manager, Global Onboarding & Enablement

How do you make yourself accessible to the rest of the team?

Being accessible is critical to RingCentral’s culture and success. I ensure I keep my door open and sit on the floor with the team. To me, nothing should prohibit you from being available to your team and others. I am glad to work at a company that gives me the tools and technology to connect - even when I am 300 miles away!

Ayub Mohammed

AVP, Small Business Sales

What are RingCentral Perks + Benefits

RingCentral Benefits Overview

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered breakfast and lunch daily, as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

At RingCentral, we offer a competitive benefits package including medical, dental, vision, 401K, Employee Stock Purchase Plans and many more perks!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Besides RingCentral's onsite gym, we do many fitness classes that encompass working together and having fun!
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
Promote from within
Customized development tracks
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