Technical Support Specialist

| Greater Denver Area
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Real-time, real accurate data has the potential to revolutionize mining, construction, and civil engineering. Cloud computing and drone surveying can make that worksite data accessible and usable for the people who need it to improve safety, report accurately, boost collaboration and efficiency, and shave days or weeks off typical workflows.

We’re the technology company that’s already making that happen.

At Propeller Aero, we work every day to improve how worksites are managed around the world. We close the information gap between a physical worksite and the people who manage it. We believe everyone should be able to measure and manage their worksite themselves.

Propeller is comprised of tight-knit, decentralized teams. Our people have the freedom to approach, own, and solve problems creatively. We’re 100% about impact, and 0% about ego. Want to know what our team actually say about us? Check out our Glassdoor here.

Currently, we have more than 14,000 worksites in 120-plus countries using our products and we’re growing exponentially. Why aren’t you a part of it?

Your Mission

You’ll be helping Propeller transform the way worksites around the world use drone data. You'll play a critical role in a rapidly growing, high-tech startup, solving real problems every day—and having fun while you're at it.

As our Technical Support Specialist, you’ll make sure we empower each customer to accurately track, map, and measure their earthwork sites with Propeller.

You’ll help them get fast, accurate data they can trust. You’ll support users by answering their questions and helping them find solutions to their problems. This role is based out of our Denver office during North American business hours.

About You

You’ll love helping people solve problems and have experience aiding support teams to deliver high-quality remote technical support for customers across North America. We take pride in providing fast, practical, and effective solutions to the end user—and so do you.

You’ll be on the front lines answering technical questions and troubleshooting hardware for our customers. You’ll become our subject matter expert on drones and ground control points (GCPs)—you know how to use them and how to fix them! You’re curious and solution-oriented with a bias towards action.

Working collaboratively with our customer success engineers and account managers, you’ll be part of a customer success team dedicated to ensuring customers are obsessed with the Propeller Platform and have a positive user experience from onboarding until renewal. You’ll also work closely with many internal teams including data, product, engineering, and sales, and you’re excited about the insights you’ll gain from these partnerships.

Your Skills

  • Experience with remote troubleshooting for customers.
  • Knowledge of GPS technologies.
  • A strong technical aptitude. Comfortable speaking to customers by phone or video chat.
  • Strong written and verbal communication skills. You’re an active listener.
  • You’re people-focused and customer service obsessed—you don’t let anything stand between the customer and success.
  • Great interpersonal skills: ability to gel with our customers and team and thrive in an unstructured environment.

Bonus points for personal experience with, or working knowledge of:

  • Diagnosing and resolving technical problems in hardware environments.
  • Construction, mining, landfill, or similar industries.
  • Surveying.
  • Drones and/or ground control points.
  • Photogrammetry, radio modems, machine control, and/or GIS.

About Us

We’re highly rated on Glassdoor and, according to our Culture Amp survey, 100% of people here would recommend us as a great place to work. We offer employee stock options and a 401K plan; four weeks’ paid vacation; paid parental leave; and fully paid employee United Platinum PPO medical, dental, and vision coverage. Our brand-new office in RiNo comes stocked with snacks and is 10 minutes away from a dozen breweries and bars. We take being a great place to work pretty seriously.

Propeller is for everyone. We’re an equal opportunity employer who celebrates diversity. Your gender, age, religion, sex life, or skin color won’t make a difference here. If you’re smart and good at what you do, come as you are.

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Location

3360 Walnut Street, Denver, CO 80205

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