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Zoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinar.
We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you'll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.
Who we are:
Zoom is a company driven by our unique culture and focus on delivering happiness to our customers. By focusing on happy employees and happy customers, we have experienced amazing growth and success. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture, focus on teamwork and fun environment makes Zoom an awesome place to work. We are expanding teams across the organization and we need more amazing "Zoomies" to join the team! If you are motivated by delivering happiness, come join us at Zoom!
Roles & Responsibilities:
The Technical Sales Architect - Events role at Zoom plays a very important role in building the foundation of delivery of our technical solutions. We are looking for an architect with deep knowledge of the events and collaboration industry to help our solution engineers, sales associates and customers understand what makes the Zoom Communication platform run underneath the hood.
TSAs are responsible for increasing the technical relevance of our solutions engineering community by creating technical white papers and validated infrastructure designs, building lab guides, competitive tear downs and release documentation.
TSAs will work with a cross-functional team to ensure that the products that we bring to market are successful in a wide variety of customer engagements. TSAs will collaborate with key partners such as development, product leadership, sales leadership, engineering senior technical and business executives to drive the architecture strategy by owning the technical direction of our platform and help prioritize development efforts. TSAs will lead a team to define, develop, maintain, and communicate the technology and platform strategy to all levels. The TSA team will serve as subject matter experts for our sales teams and our customers.
The ideal candidate will be self-driven and have a background in collaboration technologies including telephony, messaging, video, and meetings. Knowledge of Zoom communication platform (Chat, Meetings, Rooms, Video, Phone, Marketplace/API) and/or competitive equivalent is required. Knowledge of Microsoft and application based competition (Microsoft, RingCentral, 8x8, Cisco, Avaya, Pexip, etc) and expert level collaboration certifications such as CCIE are desirable.
As a Technical Sales Architect you will:
- Partner with product managers across platform teams
- Create and host trainings with our Solution Engineering community
- Build integration labs and provide interoperability recommendations
- Build and lead internal teams to drive cross organizational projects
- Collect customer and field feedback
- Create and maintain design and integration guides, troubleshooting guides, evaluation guides, application notes, technical white papers, presentations, videos and demonstrations for our solutions and products.
- Support sales efforts, some travel required
- Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities
- Experience in UC Events workflows, use cases and applications
- Strong business acumen and executive presence
- Extensive customer and field experience
- Exceptional presentation skills and written/oral communication skills
- End to End IT Systems Knowledge
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.
We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at [email protected] .
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here .
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