Technical Account Manager at LogRhythm

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Technical Account Manager (TAM)

About us;

LogRhythm, a Thoma Bravo company is a world leader in NextGen SIEM, empowering thousands of enterprises on six continents to successfully reduce cyber and operational risk by rapidly detecting, responding to and neutralizing damaging cyberthreats. LogRhythm’s technology serves as the foundation for the world’s most modern enterprise security operations centers (SOCs), helping customers measurably secure their cloud, physical, and virtual infrastructures for both IT and OT environments. Built for security professionals by security professionals, the LogRhythm NextGen SIEM Platform has won countless customer and industry accolades.

Who we are looking for;

As a Technical Account Manager, you will be responsible for working with new and existing clients to ensure that they are successful with LogRhythm solutions. As part of the company’s Customer Success organization, you will work with our Professional Services and Customer Support Teams to ensure a client’s journey from purchase to production is smooth and well managed. You will partner with the Customer Success Managers to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that customers maximize the value of the LogRhythm solution.

Here’s an overview of the responsibilities & challenges ahead;

  • Guide clients through security operations maturity assessment and roadmap development; drive them to progress on that roadmap over the course of the engagement
  • Facilitate visibility into company’s product roadmap to help educate and engage customers
  • Provide clients with technical architecture recommendations for LogRhythm solutions based on their identity and security needs
  • Engage in the escalation and priority of support tickets created by clients in the program as needed
  • Provide product demonstrations of LogRhythm technologies
  • Coordinate with other LogRhythm teams – including Support, Engineering, Product Management, Training, and Sales teams – to ensure customer needs are being addressed and resolved
  • Provide feedback to Product Management for future products or enhancements based on trends and requirements gathered during Customer Success process
  • Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

Required Skills:

Essential:

  • Must have a minimum of 5 years’ enterprise customer-facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
  • Experience with LogRhythm administration and analysis
  • Experience configuring, tuning, and performing in-depth analysis in Security and Security related tools
  • Knowledgeable in security best practices including IAM, encryption, SSL certificates, system hardening, vulnerability management, etc.
  • Excellent troubleshooting skills
  • Strong attention to detail
  • Strong verbal and written communication skills
  • Strong organizational skills
  • Experience with SFDC or equivalent CRM systems
  • Experience with Integration development and configuration
  • Ability to manage proactive and reactive tasks effectively
  • Proven track record in managing relationships with large enterprise clients
  • Must be able to travel up to 25% of time

Highly desirable qualifications & experience:

  • Experience with Windows and Linux operating systems
  • CISSP or equivalent certification
  • Bachelor’s Degree in Computer Science or equivalent experience
  • Prior experience in highly regulated industry such as: banking, defense, energy, or healthcare
  • Prior experience with securing cloud-based technologies

LogRhythm is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.

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Location

4780 Pearl East Circle, Boulder, CO 80301

What are LogRhythm Perks + Benefits

Culture
Volunteer in local community
Our employees participate in a number of volunteer activities every year, such as the Pedal 4 Possible charity bike ride and Boulder Open Space cleanups.
Partners with Nonprofits
Every year, we run donation drives for Coats for Colorado and Community Food Share. We also participate in a number of other activities organized by our Logiving committee.
Friends outside of work
Eat lunch together
Intracompany committees
To support our community, LogRhythm created Logiving, a committee of LogRhythm employees across the company dedicated to giving back. To read about their work, visit logrhythm.com/about/logiving/
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
LogRhythm employees can contribute up to $2700 annually to their FSA for the 2019-2020 plan year.
Disability Insurance
Disability insurance covers 60% of base weekly pay for short-term disability insurance and 60% of base monthly pay for long-term disability insurance.
Dental Benefits
Vision Benefits
Health Insurance Benefits
LogRhythm provides health insurance benefits.
Life Insurance
Life insurance is offered in $10,000 increments up to $1,000,000 or up to six times annual salary, whichever is less.
Pet Insurance
LogRhythm provides access to pet insurance.
Wellness Programs
LogRhythm's health and wellness programs include the bi-annual Biggest Logger competition and corporate discounts to certain fitness clubs.
Onsite Gym
Team workouts
LogRhythm's fitness offerings include an on-site gym, yoga classes, and the bi-annual Biggest Logger competition.
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
LogRhythm provides up to 8 weeks of parental leave (and 12 weeks of FMLA) for the primary caretaker and the secondary caretaker.
Flexible Work Schedule
LogRhythm provides employees with a flexible work schedule, including flexible start and end times.
Remote Work Program
Our remote work program includes full-time remote work for specific positions, as well as the ability for on-site employees to work remotely as needed.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
LogRhythm offers multiple family-oriented events every year, including Logtoberfest, Bring Your Child to Work Day, and Bring Your Dog to Work Day (DogRhythm).
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
LogRhythm offers paid sick days.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Company outings at LogRhythm include Logtoberfest and summer happy hours.
Game Room
Stocked Kitchen
LogRhythm has fully stocked kitchens, including unlimited coffee, tea, soda, and sparkling water. There are also vending machines in each building.
Some Meals Provided
Happy Hours
Happy hours are hosted on occasion .
Parking
LogRhythm offers employees free on-site parking.
Pet Friendly
LogRhythm participates annually in Bring Your Dog to Work Day.
Recreational Clubs
LogRhythm sponsors office sports leagues, including softball and hockey.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
LogRhythm encourages professional development, including by offering opportunities for on-site and virtual training.
Diversity Program
Lunch and learns
LogRhythm hosts lunch and learn meetings for employees throughout the company.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes leadership mentoring.
Online course subscriptions available

Additional Perks + Benefits

Flexible Paid Time Off, Birthdays required off. Free Food Fridays. Yoga and Meditation Classes. Foosball, Ping Pong and Arcade Games.

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