Technical Account Manager
Technical Account Manager (TAM)
About us;
LogRhythm, a Thoma Bravo company is a world leader in NextGen SIEM, empowering thousands of enterprises on six continents to successfully reduce cyber and operational risk by rapidly detecting, responding to and neutralizing damaging cyberthreats. LogRhythm’s technology serves as the foundation for the world’s most modern enterprise security operations centers (SOCs), helping customers measurably secure their cloud, physical, and virtual infrastructures for both IT and OT environments. Built for security professionals by security professionals, the LogRhythm NextGen SIEM Platform has won countless customer and industry accolades.
Who we are looking for;
As a Technical Account Manager, you will be responsible for working with new and existing clients to ensure that they are successful with LogRhythm solutions. As part of the company’s Customer Success organization, you will work with our Professional Services and Customer Support Teams to ensure a client’s journey from purchase to production is smooth and well managed. You will partner with the Customer Success Managers to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that customers maximize the value of the LogRhythm solution.
Here’s an overview of the responsibilities & challenges ahead;
- Guide clients through security operations maturity assessment and roadmap development; drive them to progress on that roadmap over the course of the engagement
- Facilitate visibility into company’s product roadmap to help educate and engage customers
- Provide clients with technical architecture recommendations for LogRhythm solutions based on their identity and security needs
- Engage in the escalation and priority of support tickets created by clients in the program as needed
- Provide product demonstrations of LogRhythm technologies
- Coordinate with other LogRhythm teams – including Support, Engineering, Product Management, Training, and Sales teams – to ensure customer needs are being addressed and resolved
- Provide feedback to Product Management for future products or enhancements based on trends and requirements gathered during Customer Success process
- Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty
Required Skills:
Essential:
- Must have a minimum of 5 years’ enterprise customer-facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
- Experience with LogRhythm administration and analysis
- Experience configuring, tuning, and performing in-depth analysis in Security and Security related tools
- Knowledgeable in security best practices including IAM, encryption, SSL certificates, system hardening, vulnerability management, etc.
- Excellent troubleshooting skills
- Strong attention to detail
- Strong verbal and written communication skills
- Strong organizational skills
- Experience with SFDC or equivalent CRM systems
- Experience with Integration development and configuration
- Ability to manage proactive and reactive tasks effectively
- Proven track record in managing relationships with large enterprise clients
- Must be able to travel up to 25% of time
Highly desirable qualifications & experience:
- Experience with Windows and Linux operating systems
- CISSP or equivalent certification
- Bachelor’s Degree in Computer Science or equivalent experience
- Prior experience in highly regulated industry such as: banking, defense, energy, or healthcare
- Prior experience with securing cloud-based technologies
LogRhythm is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.