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Technical Account Manager

| Greater Boulder Area

WHO WE ARE LOOKING FOR:

A Technical Account Manager is a key contributor, linking between the business, product and engineering teams. Technical Account Managers will develop and maintain a portfolio of partnerships made up of inventory, data, and client engagements. They will be responsible for helping partners in their day-to-day challenges by delivering innovative, scalable solutions and troubleshooting issues. We are looking to hire someone who understands web technology, learns fast, is not afraid of complexity, and is comfortable working with both clients and technical teams. The technical Account Manager not only has strong tech skills to troubleshoot some of the toughest issues but has strong soft skills as well.

WHAT YOU WILL BE DOING:

Technical Account Managers oversee integrations with clients, inventory/publisher partners, data partners and others. The TAM is responsible for guaranteeing the technical aspects of the assigned partner integrations (both new and ongoing) by providing necessary documentation and technical guidance. They serve as liaisons between our partners and Engineering teams. This candidate isn’t expected to build software, but will be leveraging multiple technologies and tools to manage complex & custom integration projects. The Technical Account Manager should be a solution-oriented advisor and must be able to understand and communicate advanced engineering concepts to non-technical stakeholders. In addition to serving as a technical advisor the Technical Account Manager will also help identify new opportunities where our products can better help our partners’ businesses.

SKILLS SUMMARY:

  • Strong acumen for technical account problem solving - including analytic, troubleshooting, and general problem-solving abilities.
  • Great written & verbal communication skills — this candidate will interact with some of our company’s largest clients and partners. It’s important to provide timely, professional customer service while making sure the projects stay on track. Candidates will also be responsible for documenting the client’s project and keeping the team up to date on the status of the project
  • Project management abilities — this candidate will be managing long-term (multi-month) integrations, and will be responsible for setting timelines, keeping all stakeholders up to date, and independently driving the process forward. Superb attention to detail is an absolute must. Experience with a formal project management method is a plus.
  • Ability to influence people — Clients often come in with an idea of what they want to do and this candidate will be responsible for advising them on the best possible solution, even if it’s not what the client initially thought they wanted. This person will become a technical expert and must be able to act accordingly to consult with the client on their best solution. 
  • Fast learner — Candidate must be able to quickly grasp & learn new technical subjects and be able to explain them to others.
  • Selfless Team Player – The person in this role will interact with business, engineering, product and clients, representing many different types of personalities and opinions. Candidate must be able to communicate and navigate between all parties.

WHAT YOU BRING TO THE TABLE:

  • 3+ years of work experience in a technical client-facing role
  • Bachelor’s degree from an accredited four-year university
  • Proficient working knowledge of Excel, Office and Outlook is a must
  • Experience with SQL, web technologies/web programming languages, and API’s is strongly preferred
  • Demonstrable creative thinking and problem-solving abilities
  • Ability to manage multiple priorities and perform in a fluid, fast-paced work environment
  • Experience working with clients, product, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders
  • Experience with digital advertising technology is a major plus

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Trade Desk will consider qualified applicants with criminal histories for employment in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring, Ordinance No. 184652

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReduxLibraries
    • ASP.NETFrameworks
    • VerticaDatabases
    • SQL ServerDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • VerticaAnalytics
    • SQL ServerAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoCRM
    • MarketoEmail
    • MarketoLead Gen

Location

Boulder office overlooks the Pearl St Mall. Denver office is in downtown LoDo district, a block away from Union Station, in the Dairy Block building.

An Insider's view of The Trade Desk

What are some social events your company does?

Monthly happy hours, monthly TTD employee birthday celebrations, quarterly team building events, annual company-wide conference called Palooza in California, sponsoring & hosting meetups, BuiltIn Brews, tube to work day, potluck lunches, holiday parties for both TTD employees & TTD kids!

Casey

Recruiter

How do you collaborate with other teams in the company?

I’d say my typical day at The Trade Desk is split up something like this:
• 20% syncing up with the team about ongoing work, including status updates and design discussions
• 15% reviewing platform health and helping to address any issues that may arise
• 10% joking around with friends at the office
• 55% coding new projects

Taylor

Software Engineer

How do your team's ideas influence the company's direction?

“We aim to catch, test, and fix all points of failure before we sign off on a new integration. We’re also encouraged to think critically about all potential complications and then solve for them with whatever stylistic approach we prefer – all the while facilitating exciting partnerships with our clients. That sounds pretty cool to me.

Ken

Integrations Manager

What's something quirky about your company?

We did go-kart racing once. It was a lot of fun. We went downhill biking once, which was insane. There's also a lot of other casual things we'll do, like hold barbecues in the office every once in awhile. One of my co-workers is a very skilled barbecuer, so he'll make some barbecue and we'll do that for lunch and all hang out together

Leslie

Software Engineer

What are The Trade Desk Perks + Benefits

The Trade Desk Benefits Overview

At The Trade Desk we think what you do outside the office is just as important as what you do inside the office, which is why we offer a range of benefits to help our employees lead a healthy and balanced life. We offer competitive benefits ranging from parental leave to savings and investments plan that help you plan for the future. We have offices around the world and they all have something that makes them unique, whether there's a fridge stocked with local craft beer, or daily ping pong tournaments, there's always something fun happening at our TTD offices.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Awesome office location with fully stocked fridge, gourmet local coffee, games, and catered breakfast & lunch 2-3x per week. Community involvement. Nerf wars.

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