Strategic Customer Success Manager (Remote)
$60,000 - $75,000 + Customer Success Bonus
Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.
Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.
Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.
We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India.
JOB DESCRIPTION
We are currently seeking a customer-centric, energetic, and highly-motivated individual to join our Customer Success Team. The Strategic Customer Success Manager is responsible for cultivating and maintaining strong relationships with Vertafore's largest customers. The CSM works closely with our customers alongside Sales, Customer Support, Product Management and Finance teams to ensure our services are delivered successfully.
Core Requirements and Responsibilities:
Essential job functions included but are not limited to the following:
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude
Run major, multiphase projects to help customers better leverage Vertafore projects
Work with customers to ensure they are leveraging Vertafore software solutions effectively and finding value in our services
Become an expert in Vertafore's software solutions and educate customers on the use and benefits of our products
Work closely with Sales, Support, Professional Services, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal
Drive upgrade revenue through increased product adoption and increased usage
Occasional travel to customer sites
Knowledge, Skills and Abilities:
Additional attributes for success, incorporating the skills and abilities expected for the role.
Qualifications:
Bachelor's degree and 4+ years of experience in customer-facing role, such as Professional Services, Customer Success or Account Management
Possess strong phone, written and verbal communication skills with excellent presentation skills
Confident, high energy, self-motivated and a true team player
Project management background preferred
Experience working with C-suite level customer contacts
Demonstrated ability and desire to work and excel in fast-paced environment
Excellent multitasking and project management skills
Understanding of Internet and web applications with a desire learn new technologies
Ability to understand and articulate technical concepts and derive solutions
Must possess a proven understanding of corporate business world; prior experience in SaaS or Insurance is preferred
Well-organized, with a high attention to detail and ability to prioritize
Additional Requirements and Details:
Travel required up to 10% of the time.
Occasional lifting and/or moving up to 10 pounds.
Frequent repetitive hand and arm movements required to operate a computer.
Specific vision abilities required by this job include close vision (working on a computer, etc.).
Frequent sitting and/or standing.
Vertafore is a drug free workplace and conducts preemployment drug and background screenings.
The selected candidate must be legally authorized to work in the United States.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.