About Us

DispatchHealth is redefining health care delivery by offering on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth's emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payors, provider groups, health systems and others to deliver care in the home in order to reduce unnecessary emergency room visits, hospital stays and readmissions, and improve the patient experience. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call.

DispatchHealth’s innovative model has driven a market-leading patient NPS of 95 across more than 160,000 patient visits and attracted investment from leading healthcare funders, including Oak HC/FT, Optum Ventures, and Humana.

For more information, visit DispatchHealth.com.

Our Mission

To create the most advanced and complete in-home care model in the world.

Summary:

The Sr. Salesforce.com Administrator is responsible for the administration and maintenance of Dispatch Health’s Salesforce.com environment, as well as managing the development of new features and functionality on the Salesforce.com platform.

Essential Duties and Responsibilities:

• Management and ownership of the Salesforce.com platform
• Performs administration and development of Dispatch Health’s Salesforce.com instance including new user set up, workflow and approval administration, validation rules and maintenance of the existing environment with support from Sales Operations Analyst
• Regularly perform database de-duping and cleanup procedures
• Development of Custom Triggers, VisualForce, Visual Flows, and Salesforce1 Mobile Features.
• Manage ongoing support and enhancement requests and administrative needs of users
• Develop reports, dashboards and processes to continuously monitor data quality and integrity
• Manage sandbox environments as necessary
• Develop training plans, materials and documentation for Salesforce.com users, keep materials up-to-date, coordinate new user and ongoing training sessions companywide
• Develop and communicate a schedule for future releases/enhancements
• Monitor user adoption rates and respond as needed (provide additional training sessions, communication, modifications or other resources)
• Work with engineering team to integrate web and online initiatives into the database
• Manage outsourced Salesforce.com developer partners and third-party applications.
• Support the technical and relational integration with other Dispatch Health data sources
• Manage Territory Hierarchy

Qualifications/Education:

• 5+ years of administering Salesforce.com or equivalent
• Experience with sales organizations – healthcare organizations preferred
• Salesforce.com Admin Certification
• Data manipulation and cleaning
• Understanding Integration scenarios and design
• Strong documentation and training skills
• Interface with staff developing strategy as technical advisor
• Excellent project management and time management skills
• Experience with at least one Salesforce.com implementation or integration project

Benefits

• Career advancement opportunities
• Be part of a company that is new, exciting and progressive
• Competitive Health and Wellness benefits for full-time employees
• 401k
• Flexible schedule
• Unlimited PTO

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.