Duda (www.duda.co) is looking for a driven, self-motivated and intellectually curious Sales Operations Analyst to own the deep-dive analysis of customer, seller and company data for Duda’s global sales team. 

At Duda, we work with a purpose and are proud to be the leading SaaS website development platform for digital agencies, hosting companies, online directories and SaaS platforms. In 4Q19 we publicly announced raising $25MM to accelerate the development of our platform and fuel our growth. It’s an exciting time to join the Duda family where you can make a huge impact on the business during a key growth phase while building your career in marketing technology and SaaS. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

As our Sales Operations Analyst and foundational hire in this role, you will have the opportunity to establish and grow this capacity at Duda. By partnering with multiple departments, including Sales, Customer Success, Marketing and Finance, you will influence the strategic direction of Duda’s business and lead change management and implementation.

• Use your Salesforce proficiency to support the established Duda sales processes, products, pricing and cross-functional operations to increase sales and productivity,  redesigning sales processes where needed to support all of the above.
• Possess a masterful understanding of Duda data, products/solutions, team functions and interoperability of Duda’s systems (HubSpot, Domo and Salesforce)
• Prepare sales forecasts to evaluate current sales achievement through dashboards and reports.
• Maintain existing sales reports/dashboards and proactively drive ad hoc reporting aimed at process optimization and sales growth.
• Analyze sales data to identify trends and performance, and make strategic sales initiative recommendations.
• Innovate on tools, processes, and procedures, including but not limited to, SFDC, SQL, HubSpot and Domo to support and strengthen the sales org. 
• Support Finance in FP&A activities, decision making, budget distribution and tracking.
• Liaise between all stakeholders in the customer funnel from marketing/lead gen to sales ops to sales management/sales reps to account management/CS, helping optimize at all organizational levels.
• Attend regular market KPI and business review meetings to provide updates on team projects, performance, tactics and change.
• Duties also include supporting multiple markets, which may require after-hour calls and some international travel.

QUALIFICATIONS

You are our ideal candidate if you have strong business acumen and are focused and determined to drive for improvement. You also thrive in an agile, fast-paced organization and can leverage your effective communication style and experience to partner with fellow Dudes and Dudettes across departments globally.

• Goal-oriented, passionate, curious, high-energy analytical professional with a “no excuses” attitude
• 3-5 years of operations or analytics experience in a digital or software business
• 3+ years of Salesforce experience (e.g., activity tracking and reporting) and 2+ years of Domo (or similar data visualization software)
• Must be comfortable and competent in communication and presentations to veteran sales representatives and executives both internally & externally
• Salesforce admin qualification is a huge plus
• Familiarity with Account-based Marketing motions and operations is a plus

MORE ABOUT US

Duda was founded in 2009 and has partnered with some of the biggest tech and media players across North America, LATAM, EMEA and APAC. Over 15 million sites have been created on the Duda platform by over 7,000 agencies across the globe. A brief summary of Duda’s accomplishments in 2019 can be found here: https://2019dudareview.duda.co.

We are an agile, creative team of individuals who are supportive of each other and like to have fun while working hard. While we miss our in-office culture and each other, we have been staying connected via virtual coffee standups, biweekly updates from our CEO, and transparent sharing of our company metrics. In addition, we’ve been having fun together with virtual games, celebrations and breaks for yoga and meditation. 

Duda also offers top-tier health benefits, 401(k), an education reimbursement fund, unlimited PTO/vacation, and work-from-home Fridays. Currently, we are all working from home under "Safer at Home" guidelines with planned flexibility about returning to the office when it is safer to do so. Until then, we can’t wait to virtually “meet” you!