Sr. Enterprise Solutions Engineer UCaaS/CCaaS at RingCentral
What if the solutions you sold changed the way the world communicates?
What if you had the freedom of a startup and the resources of a global enterprise?
You’d break new ground. Raise the bar for performance. And do career-defining work.
That’s exactly the kind of environment we’re building together at RingCentral.
The RingCentral Sales team does more than close deals. We build, grow and nurture relationships—from small businesses to global enterprises. We’ve become the #1 global cloud-based communications provider because we’re not just selling—we’re changing the nature of communications. That’s why RingCentral is the largest and fastest-growing pure-play provider in our space, with a market capitalization of over $18 billion, 30%+ annual growth and a $1 billion annual revenue run-rate!
We’re as proud of our working environment as we are of our market success. You’ll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career.
One size definitely does not fit all. That’s why our Solution Engineering team has such a critical role to play. You’ll put your expert knowledge of our platform to work to help new and existing clients create custom solutions that make the most of our technology - and change the way they communicate, collaborate and connect. All in an environment supported by massive resources, unmatched training and a diverse, dynamic culture that’s built for winning, together.Job Description:
Key member of the customer facing sales team having primary responsibility for providing pre-sales technical support for all RingCentral products and services. Directly contacts all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral solutions that meet those requirements.Responsibilities:
Direct account responsibilities for selected accounts in assigned territory.
Assist with the development of formal sales plans and proposals for assigned opportunities.
Transfer industry, technical, and product knowledge to customers.
Keep up-to-date on relevant competitive solutions, products and services.
Provide technical and sales support for accounts in assigned territory.
Perform sophisticated technical presentations for customers, and prospects remotely and in-person.
Develop advanced system configurations and implementations in response to customer needs and requirements.
Develop and maintain expert understanding of all RingCentral applications and products.
Representation at conferences, industry, and sales events when requested by department manager.
Actively participate as a SME for certain products and technologies, providing consultative support to other Sales Engineers in their area of specialization.
Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s in their assigned territory.
Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.
Responsible for continued education on the platform and underlying technologies.
Qualifications & Skills:
Ability to provide technical leadership to the account team.
Ability to work effectively on a remote basis.
Ability to teach other members of the team and act as a mentor as required.
Requires an action oriented individual with a very strong initiative to be successful.
Willingness to take ownership of accounts and account related actions.
Must be able to coordinate across various groups and functional teams.
Ability to complete job responsibilities with minimal direction.
Demonstrate ability to implement, drive and track projects
Ability to apply solutions, technology and products to a business opportunity.
Willingness to travel throughout assigned region.
Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence
VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc)
Strong understanding of VoIP and data networking protocols including: SIP, MGCP, RTP, IMS, HTTP/S, XML, SMTP, SNMP, SSH, etc.
Understanding of customer communications requirements for enterprise business markets.
Competitive knowledge including solution, technology and product offerings.
Understanding and conversant about company, solutions and product strengths, weaknesses, opportunities and threats.
Fluent in English (both written and verbal).
Excellent written and verbal communication skills.
Excellent presentation and demonstration skills.
Excellent analytical and problem solving skills.
Excellent interpersonal skills and negotiating skills.
Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.
10+ years experience in VoIP network architecture, products, protocols, and solutions.
Pre-Sales experience required.
Strong telecommunications background (with telephony and Soft Switch emphasis preferred).
RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.
Network Design background highly desired.
Some understanding of software development technologies is desirable.
Experience with telecommunications network design, architecture, and support.
Some experience with project management and resource tracking desired.
Some experience in Network Management, Operations, Security, Planning, Traffic Engineering and Implementation desired.
Demonstrated ability to implement, drive and track projects.
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It’s a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.