Oh Snap!
This job is no longer active - but you can still view the details below.

Sr. Customer Success Engineer

| Greater Denver Area
Apply now

 Sr. Customer Success Engineer

Want to empower digital business through real-time analytics delivered as a service? Passionate about putting the power of machine data analytics in the hands of everyone by unifying all data types, enabling universal access and leveraging cloud economics – all this from a single, unified platform delivered and consumed as a service? Come talk with us!

As a Sr. Customer Success Engineer, you will be responsible for working with and guiding Sumo Logic’s strategic customers toward successful adoption of the service. You will partner very closely with our Customer Success Managers to develop deep customer relationships with a set of strategic accounts. You will work closely with the Customer Success Manager to ensure these critical customers are engaged, enabled, overcoming technical challenges and driving maximum value out of their Sumo Logic investment. You will also work with the rest of the Customer Success team to build out and cultivate a customer community to enhance the experience of our customers.

The successful candidate for this job will have a strong technical aptitude in cloud technologies like AWS or Microsoft Azure, along with a strong self-starting, proactive mentality. You must have a proven track record in a high paced, customer facing environment.

You are going to be dealing with very technical users and complex issues, but you’re also tasked with creating excitement and loyalty in the customers you interact with.

 

What you'll be working on:

  • Help advise customers on successful implementation of use cases
  • Share best-practices and other tools and resources to help customers successfully adopt the Sumo Logic service
  • Help further adoption of the Sumo Logic service by discovering and implementing new use cases and data sources
  • Proactively manage issues at customers based on KPIs and SLAs
  • Participate in customer community forums
  • Partner with Sumo Logic Customer Success Managers to ensure customers are renewing and expanding their accounts
  • Represent customer needs internally with our product management and engineering teams

Your experience and skills should include:

  • A track record of having a bias for action to make things happen and drive results
  • Experience with public cloud services such as AWS or Microsoft Azure
  • Ability to write scripts, regular expressions, SQL queries, etc.
  • Hands-on experience working with a variety of enterprise software infrastructure (operating systems, virtualization, database, network, security) products in production environments
  • Five years or more experience working as a professional services consultant, customer success engineer, technical account manager or sales engineer
  • Customer relationship management skills
  • Excellent communication and interpersonal skills
  • The ability to travel occasionally to customer sites
  • The ability to thrive in a fast-paced, high growth and rapidly changing environment
  • A demonstrated passion for making customers wildly successful

These additional skills would be highly desirable:

  • Experience with enterprise log management/metrics/SIEM products
  • Experience with cloud-based technologies
  • BS/B.Tech/M.Tech in Computer Science or Engineering

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • SparkFrameworks
    • CassandraDatabases

Location

In the heart of downtown Denver, Sumo Logic's new office is conveniently located near some of Denver's best restaurants and public transportation.

An Insider's view of Sumo Logic

What’s the vibe like in the office?

At Sumo Logic, our values aren't just fancy words on the walls. (Learning Culture, Work with Heart, One Single Agenda, Bring Light to Dark, and We're in it with Our Customers). They're core to who we are, and just as importantly, we hire folks that embody them. After all, life is way too short to work with people you don't want to hang out with.

Ted

VP of Customer Success

What's the biggest problem your team is solving?

At Sumo Logic, the trust and confidence of our Customers is our number one priority and we are proud to be the industry’s most secure cloud-native analytics service. We have an established, world-class team and together we are building trust and confidence on a Platform of Transparency, Control, and Data Security enabling collaboration at scale.

Chris

Security Compliance Manager

What makes someone successful on your team?

Sumo Logic takes the approach of 'family first'. I look at this as an all encompassing family including yourself and your friends. You have to love what you do and have a good life balance to perform well. Sumo's always had a high performing team and I think it's directly related to how we approach the balance of personal care and harmony to work.

Chris

Senior Sales Manager

How do you collaborate with other teams in the company?

Marketing is truly a cross-functional department that works closely with many parts of the organization. With our Product Management team we work on go to market strategy of new solutions. With Sales we run campaigns and initiatives to bring brand awareness to Sumo Logic and in turn get buyers interested in our offerings.

Courtney

Senior Manager, Digital Marketing

What are Sumo Logic Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Sumo Logic's health insurance policy covers up to 100% of out of pocket expenses.
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include Sponsored race teams.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Our game room includes Ping Pong, Video Games, Darts.
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
Paid industry certifications