Sr Contracts Analyst, Deal Desk

| Greater Boulder Area | Hybrid
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Description

 

The Senior Contracts Analyst-Deal Desk is responsible for contract creation through the deal management process which includes new customers, renewals, Request for Proposals (RFP), Requests for Information (RFI) and other contract related documents. The primary goal is to ensure all contracts are processed accurately and efficiently, by strictly adhering to predefined internal service level agreements and authority matrices. This individual will work cross functionally between the sales group and various internal departments including (but not limited to) Product Management, Legal, Implementation, Integration, and Accounting and Finance.

This individual will have a primary role of working deals in the Deal Desk queue assigned account base.   In addition, this individual will help to define improvements of the contract to cash process by supporting current processes including pricing and quoting, employing automation, and assist in the reduction of manual processes while adhering to established SLAs.  Will work with Product Management, Legal, and Finance to review, revise, and incorporate new enhancements to existing solutions into standard contracts.  Additional responsibilities include working to provide pricing, scope, and level of effort estimates as it relates to preparation of proposals and quotations.

Principal duties and responsibilities:
  • Operate as primary resource to process GHX deals (including contracted and growth) for large and complex deals
  • Maintain and propose improvements to the current RFP/RFI process
  • Track and maintain deal priorities in Salesforce.com and report out to the business
  • Maintain high levels of contract throughput and accuracy, including the adherence to turn around time SLAs
  • Assist with onboarding new employees within the Deal Desk
  • Collaborate with Product Management, Sales, Legal, and Finance to gather business and technical requirements to fulfill and complete the appropriate customer document
  • Assist in training new Sales Reps on the quoting and contracting processes
  • Responsible for assisting Sales with deal configuration in Apttus CPQ in adherence to company guidelines
  • Responsible for drafting all Statements of Work, User Agreements, and Amendments
  • Manage a deal review process for assigned accounts to ensure standard and nonstandard deals are validated and documented so that customer expectations, document creation (SOW/other), and implementation/delivery are consistent and accurate
  • Responsible for fielding questions related to Apttus CPQ from Sales as well as Deal Desk team members
  • Participate in SOW review process to ensure customer facing documents are consistent with predefined standards and guidelines
  • Participate in monthly deal debriefs to review gaps in process and assist with outlining potential improvements
  • Assist with documenting Deal Desk processes
  • Other duties as specified

Required Experience

  • Bachelor’s degree in related discipline, or a combination of education and related experience
  • 5 plus years’ experience in sales operations or related experience including contracts management, project management, customer support, or financial analysis
  • Adept at working collaboratively across multiple business functions
  • Ability to be self-directed with strong initiative
  • Experienced user of Microsoft Word and Excel
  • Strong communication skills, writing in particular
  • Experience using software workflow applications and Salesforce.com or another CRM
  • Experience working with standard contract and legal documents including but not limited to User Agreement, Statement of Work, Business Associated Agreement, Non-Disclosure Agreement, and Letter of Intent
Preferred Experience
  • Apttus CPQ knowledge is a plus
  • Background in software-based solutions
  • Knowledge of product and services pricing, accounting, and financial principles

 Key Differentiator

  • Experience working on a high performing Deal Desk team in a SaaS technology environment
GHX: It’s the way you do business in healthcare

Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.

GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe — who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.

It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 600 people worldwide. Our corporate headquarters is in Europe, Louisville, Colorado, just outside of Denver, with additional offices in Europe, Atlanta, Georgia and Omaha, Nebraska.

Disclaimer:

GHX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. GHX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

GHX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. Improper interference with the ability of GHX’s employees to perform their expected job duties is absolutely not tolerated.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TheanoFrameworks
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • JIRAManagement
    • SitecoreCMS
    • WordpressCMS
    • DocuSignCRM
    • SalesforceCRM
    • MarketoLead Gen
    • Microsoft TeamsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • SmartsheetProject Management

Location

GHX is based in Louisville, CO and our office boasts a fitness center overlooking breathtaking Davidson Mesa open space and the Front Range Mountains!

An Insider's view of GHX

What are some social events your company does?

One of our goals at GHX is to weave Wellness, Philanthropy, Events, and Culture into the DNA of the employee experience. Some of our most notable social events are the Summer BBQ, Turkey Trot and Holiday Party. Our colleagues from around the country are also included in fun ways virtually, such as themed trivia happy hours and fitness challenges.

Rachel Stoops

HR Specialist

What projects are you most excited about?

Some of my favorite projects thus far have been revamping the onboarding process. I have the pleasure of welcoming new employees every Monday morning, which is very energizing. Throughout this I realized how much GHX cares about their employees and the new hire experience.

Cassie Asare

Onboarding Specialist

How has your career grown since starting at the company?

I started at GHX in 2001 as an admin assistant. Since then, I have worked as an HR Generalist, HRBP, Scrum Master, Project Manager, Program Manager, PMO Manager, Tech Business Operations Manager, before taking my current role as an M&A Program Manager. GHX has always been very supportive of me, providing so many opportunities to stretch myself.

Jennifer Hagaman

M&A Program Manager

What does your typical day look like?

I've loved my job at GHX since I started in 2003. I describe my job as coming to work and putting a puzzle together every day. Solving data problems for our customers, both internal and external, has been my honor, and it's always fun!

Charlie Brown

Manager, Business Intelligence

What are GHX Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Nationwide pet insurance benefit reimburses up to 70% of veterinary services and provides 24/7 access to veterinary services via the Vet Line.
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

GHX prioritizes our employees and their wellbeing through various offerings. GHX has a compensation philosophy that commits to equity and market competitive pay. Our workplace promotes flexibility to allow our employees to bring their whole self to work.

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