Solutions Engineer

| Greater Denver Area

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV, Sotheby’s and Cisco.

 

As a Solutions Engineer, your primary responsibilities include :

  • Work closely with our mid-market customers to identify and solve their most critical business problems.

  • Support the sales team by conducting discovery calls and product demonstrations for our active deals.

  • Conduct effective requirements gathering to clearly identify customer problems.

  • Build and deliver compelling demonstrations of the Freshworks products.

  • Articulate the value of Freshworks solutions to a variety of audiences.

  • Be a lifelong learner and develop your skills continuously.

  • Evangelize a refreshing user experience on the Freshworks platform.

 

Job Requirements

  • We’re looking for entry level professionals with 1-2 years of professional experience. Any experience as a Sales/Solution Engineer or in any technical role is a plus.

  • Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day!

  • You should be capable of working on a cross-functional team to solve business & tech problems.

  • You must possess solid verbal, written, presentation and interpersonal communication skills.

  • You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy!

  • A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have.

  • We’re looking for highly driven individuals with an execution focus and a strong sense of urgency.

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Location

WeWork - Triangle Building

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!

Lauren

Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!

Taylor

Account Executive

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Freshworks Women 360 is an employee group aimed at community service, professional development, and career growth.
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Performance Bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Freshworks offers pre-tax commuter benefits for all employees.
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
Mentorship program
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