Iterable is a cross-channel platform that powers unified customer experiences and empowers marketers to create, optimize and measure every interaction taking place throughout the customer journey. With Iterable, brands create individualized marketing touchpoints that earn engagement, solidify trust and galvanize loyal consumer-brand relationships.

Developed for the enterprise, Iterable is built from modern technologies that transform cloud, partner and tool-specific data into integrated, personalized engagements. No matter the audience size or degree of campaign sophistication, Iterable empowers brands to execute where it matters most—creating experiences and cultivating connections with over 2 billion people world-wide. Leading brands, like Zillow, DoorDash, Calm, Madison Reed, and Box, choose Iterable to power world-class customer experiences throughout the entire lifecycle.

Iterable's momentum grows daily and there has never been a more exciting time to join the team! We've been recognized as one of the Best Places to Work - SF for the past three years, one of the Best Places to Work in Colorado for the past two years, and were named as one of Colorado’s Best Paying Companies. We’ve also been listed on Wealthfront’s  Career Launching Companies List for the past two years,  rank sixth on the list of Top 25 Companies Where Women Want to Work and hold a top 20 spot among the SaaS 100. 

We have a nationwide presence with offices in San Francisco, New York, and Denver, and London. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, explore our Culture and About Us page.

How you will make an impact:

Reducing friction and bridging the gap between technical and non-technical stakeholders is extremely important throughout the customer's experience. In order to bridge that gap, you’ll partner with members of the Partnerships team, Solutions team and Product Management to be a technical liaison between Technology partners and internal stakeholders. You’ll be responsible for answering all functional and technical questions pertaining to the Iterable Technology Ecosystem and assisting external partners with scoping integrations with Iterable. 

You will also advocate for our customers by speaking to them to learn about their pain points with integrations. You’ll then strategize with the Customer Success Managers to figure out potential solutions that best alleviates our customer’s pain points or work with Product Management to scope out feature requests.

One of our core values is growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please apply as we value applicants for the skills they bring beyond a job description.

In this role you’ll get to:

• Become a subject matter expert on all things related to the Iterable Partner Ecosystem and our API’s  with a focus on our Strategic Partnerships. 
• Work with Partner Managers to help on-board and continue to offer guidance to net-new partners who want to utilize Iterable’s API based framework for integrations.
• Become the trusted advisor to our internal technical stakeholders when it comes to our Technology Partners. Work with other Solutions Architects, Solutions Consultants and Product Managers to offer expertise about our Technology integrations. 
• Troubleshoot and help debug integrations to the best of your ability that are owned by Iterable.
• Scope, manage, and deliver solution specifications for Product Management with new and changes to existing integrations. 
• Take ownership of post-sales technical issues in partnership with Customer Success, working with cross-functional teams to document problem resolution steps and troubleshooting procedures around our technology partners
• Conduct product training and demo new partner integrations to the Iterable GTM team. 
• Assist with deep technical demos for Technology and Channel partners

We are looking for people who have:

• B2B Partnership or customer facing experience with a SaaS company
• Experience working with APIs, Mobile SDKs, HTML, CSS, and/or Javascript
• Experience with cloud technology such as AWS (EC2/S3/Lambda/Redshift), Heroku, and iPaas
• Experience with web frameworks such Django, Ruby on Rails, and Flask
• Experience with mobile development in either iOS (Swift) or Android
• Understanding of mobile technologies such as deep linking and mobile attributions
• Experience with leading software implementation and support
• Experience providing technical consultations to executive level decision makers
• Previous experiencing solving technical problems

Bonus points:

• Experience in the marketing automation or email marketing space

Perks & Benefits:

• Paid parental leave
• Competitive salaries, meaningful equity, & 401(k) plan
• Medical, dental, vision, & life insurance
• Balance Day (First Friday off every month)
• Fertility & Adoption Assistance
• Paid Sabbatical
• Flexible PTO 
• Daily lunch allowance
• Monthly Employee Wellness allowance 
• Quarterly Professional Development allowance 
• Pre-tax commuter benefits
• Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.

Last Updated: 1/14/2021