Solutions Architect - EMEA at Snowflake

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About Snowflake
 
Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.
 
Snowflake started with a clear vision: make modern data warehousing effective, affordable, and accessible to all data users. Because traditional on-premises and cloud solutions struggle with this, Snowflake developed an innovative product with a new built-for-the-cloud architecture that combines the power of data warehousing, the flexibility of big data platforms, and the elasticity of the cloud at a fraction of the cost of traditional solutions.

The Solutions Architect for the professional services team will be responsible for driving customer enablement and adoption. The Solutions Architect is a technical resource that provides technical guidance and expertise on the use of the Snowflake service.
This role is a unique opportunity to contribute in a meaningful way to high visibility, high impact projects at a very exciting time for the company. Snowflake is an innovative, high-growth, customer-focused company in a large and growing market. If you are an energetic, self-managed professional with experience managing complex customer communities and possess excellent presentation and listening skills, organisation and contact management capabilities, we’d love to hear from you.

As a Solutions Architect at Snowflake you will:

  • May be named to several Snowflake customers
  • Lead technical pieces of client data warehouse implementations and on-boarding efforts
  • Work with the other Customer Engagement and Delivery matrix resources to ensure proper technical guidance, project management and functional support
  • Collaborate as needed with Product Management, Engineering, Sales, Sales Engineering, and Professional Services teams
  • Help clients troubleshoot the implementation of the product within their systems
  • Identify, document, triage and track issues to ensure resolution
  • Work with Product Management and Support as necessary when a scoped implementation or product feature cannot be implemented or does not meet the client’s needs
  • Play an active role contributing to the growth and scalability of the Customer Delivery and Training and Education teams through robust documentation, continuous process optimization, and capability cross-training
  • Apply industry/domain/technology expertise to client implementations
  • Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities

Our ideal Solutions Architect will include:

  • 7+ years of experience in a customer facing technical role
  • Strong database and data warehouse experience, including recent experience writing and tuning complex SQL queries
  • Experience and understanding of large-scale infrastructure-as-a-service platforms (e.g. Amazon AWS, Microsoft Azure, OpenStack)
  • Experience implementing ETL pipelines using custom and packaged tools
  • Experience using AWS services such as S3, Kinesis, Elastic MapReduce, Data Pipeline
  • Presence: enthusiastic and high energy, but also poised, confident and extremely professional
  • Innovative and assertive, with the ability to pick up new technologies and assess situations quickly
  • Exercises listening, takes time to truly understand client needs and address them
  • Track record of delivering results in a dynamic enterprise or start-up environment
  • Experience working cross functionally with teams such as Support and Engineering
  • Strong sense of ownership and high attention to detail
  • Creative and analytical problem-solving skills
  • Excellent written and verbal communication skills
  • Ability to work on several projects simultaneously and meet stated quality objectives

Bonus points for experience with the following:

  • Experience with non-relational platforms and tools for large-scale data processing (e.g. Hadoop, HBase)
  • Familiarity and experience with common BI and data exploration tools (e.g. Microstrategy, Business Objects, Tableau); it is not expected you will be an expert with any integrated upstream or downstream tools used to access data in Snowflake

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Technology we use

  • Sales & Marketing
    • SalesforceCRM
    • OutreachEmail
    • VidyardEmail
    • UberFlip Email
    • Zoom VideoEmail
    • MarketoLead Gen
    • Discover OrgLead Gen

Location

We occupy the entire 15th floor in the famed Cash Register Building. We are within walking distance of Uptown and have views from RiNo to the Capital.
"A New Challenge Every Single Day": Inside Snowflake's Growth Opportunities
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An Insider's view of Snowflake

What’s the vibe like in the office?

The vibe is very inclusive and collaborative. I have a non-traditional background in city work and the service industry, and wasn't sure what to expect in the SaaS sales world. I was pleasantly surprised when my diversity was embraced and welcomed. I'm happy to be part of a supportive team that helps each other become 1% better every day.

Diana

Sales Development Representative

How do you collaborate with other teams in the company?

Contrary to the “eat or get eaten mentality” that cripples businesses, I share communication daily with members of the marketing team, educational and training teams, IT staff, and executive leadership. I work with these teams in a collaborative manner that enables everything from getting tasks done to generating new ideas for the org.

Christina

Sales Development Representative

How does the company support your career growth?

Snowflake has provided an incredible amount of growth opportunity early on in my career. Taking advantage of Snowflake's growth has propelled me personally and professionally. I've been challenged more than I expected, and those challenges have forced me to step up. Being on this team at this time is special and a massive opportunity.

Abby

Corporate Account Executive

How do your team's ideas influence the company's direction?

The Denver SDR team (aka The Pioneers) are having a significant impact on the trajectory of our business. Each member of the team is responsible for cracking into some of the most data driven organizations on the planet. We embrace risks and see failure as a chance to improve. And we know we won't be successful without consistent collaboration.

Quinn

Manager, Sales Development

What makes someone successful on your team?

I truly believe that the thing that makes us successful is our core values: Put Customers First, Integrity Always, Think Big, Be Excellent, Get It Done, Own It. I've been at companies where the core values are just words. That is not the case at Snowflake. These words are the foundation of what makes each of us successful as individuals.

Luan

Sales Development Representative

What are Snowflake Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Account (FSA)
Disability Insurance
Disability Insurance.
Dental Benefits
Dental benefits.
Vision Benefits
Vision benefits.
Health Insurance Benefits
Competitive Health Insurance Benefits.
Life Insurance
Snowflake offers a life insurance benefits for full time employees.
Wellness Programs
Onsite Gym
Team workouts
We have a bi-weekly in-office yoga class and a #snowfit slack channel
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Acme Co. provides Subsidized child care.
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Acme Co. also provides 6 weeks of leave for the secondary caretaker.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
We have regular team outings and culture building events.
Free Daily Meals
Employees get free lunch on Monday, Tuesday, Wednesday, Thursday.
Game Room
Our game room includes a chess club and a cornhole.
Stocked Kitchen
Some Meals Provided
Employees get free lunch on Monday, Tuesday, Wednesday, Thursday. We also have Waffle Wednesday. We have a stocked kitchen of cereal, avocado toast, oatmeal, etc.
Happy Hours
Happy hours are hosted throughout the year.
Parking
We offer employees A parking subsidy.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Snowflake has a robust enablement organization and makes a genuine investment in career development.
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Cross-department program, Career mentoring, Leadership mentoring.
Time allotted for learning
Online course subscriptions available
Customized development tracks
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