SMB Account Manager

| Greater Denver Area
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About Procare

Our mission is to simplify childcare operations and create meaningful connections by providing technology, expertise, and unparalleled service. Procare Solutions is the number 1 name in childcare software – used by more than 30,000 childcare businesses across the country. For over 30 years, childcare professionals have looked to Procare to provide real-time information for making critical decisions, maintaining compliance with local and state regulations, and adhering to business best practices. We make childcare management run smoothly, so that our customers can spend more time focusing on the kiddos, not back office administrative duties.

A Little About the Role

The SMB Account Manager will help supports small to medium sized (< 10 centers) childcare organizations from post-acquisition through successful onboarding/installation. This person is extremely customer focused and will be the point-of-contact for all needs of the customer post adoption, including the successful outcome of new customer software installation, ensuring awareness of additional Procare Support offerings. This person will provide excellent customer service and builds a positive relationship with our SMB customers.

What you will do

  • Be the relationship manager and lead contact for all clients within an assigned territory
  • Communicate product enhancements and service performance with clients to ensure adoption and satisfaction
  • Coordinate client training to educate users and optimize the utilization and effectiveness of Procare's products and services
  • Achieve established performance and sales expectations
  • Own overall relationship with assigned clients, including: New sales, increasing adoption, ensuring client retention and satisfaction
  • Establish a trusted/strategic advisor relationship with each client and key personnel to drive continued value of our products and services
  • Develop, prepare, and nurture the customer for advocacy and reference-ability
  • Work with clients to establish critical goals, define KPI’s and aid the client in achieving those goals through Procare products and services
  • Facilitate client satisfaction surveys and reviews
  • Advocate client needs/issues cross-departmentally, manage and resolve disputes and lead communications
  • Liaising with internal departments and key client personnel to ensure needs are fulfilled effectively – primary point of contact for Support, Billing, Product, Development
  • Conduct business reviews with clients to ensure satisfaction with products and services
  • Participate in regularly scheduled client meetings to build and maintain relationships with existing accounts
  • Consistent and comprehensive documentation including updates to CRM and accounting systems with all activity/opportunity/correspondence for maximum visibility and transparency across the organization
  • Lead special projects for clients as needed

Requirements

Our Ideal Candidate Will Have

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Salesforce, CRM experience
  • Accounting background a plus
  • Excellent verbal and written communication skills
  • Excellent organizational and documentation skills with attention to detail
  • Strong relationship management skills
  • Strong analytical and innovative problem-solving skills
  • Strong time management skills with proven history of working in a fast paced environment
  • Proficient with Microsoft Office Suite or related software
  • Minimum 1-3 years in an account management role that includes maintaining the customer relationship
  • Self-motivated, enthusiastic, and positive personality required

Benefits

Why Procare?

  • Excellent comprehensive benefits packages for full-time employees, including: medical, dental, & vision plans- choose the plan best for you
  • HSA option with employer contributions of $50/mo
  • Medical, Dependent Care, and Transportation FSA Plans
  • Company paid Short and Long-Term disability and Life Insurance
  • Vacation time, holidays, sick days, volunteer & personal days
  • 401K Plan with employer match and immediate vesting
  • RTD ECO-Pass for all Denver employees
  • Tuition Reimbursement up to $2,000/year
  • Casual workplace environment
  • Promote from within
  • Prime downtown location close to restaurants and entertainment

Salary

$45,000-$65,000/DOE

Location

This position can be based in our Rochester Hills, MI, Denver, CO, or Medford, OR Offices. We have a adopted a flexible hybrid in-office/remote working model based on local COVID-19 health regulations and business needs.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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    • SalesforceCRM
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Location

We are in the Chase building, one block from 16th St. We're on the 18th floor and love our 360 mountain views, lobby Starbucks, and proximity to RTD.

An Insider's view of Procare Solutions

What’s the vibe like in the office?

Here at Procare we have a fun loving and flexible culture, allowing me to choose the days I want to be in office to collaborate. Teams are fun to work with and celebrate every small success together, which highlights our core value “elevate one another.”

Gaurav

Cloud Engineer

What projects are you most excited about?

I'm super excited to standardize having the voice of the people using Procare and our customers at the forefront of our design process.

Brenna

Product Development

How does the company support your career growth?

I’m pretty new to the marketing world. I started in the MDR role a year ago. I was able to learn the basics not only in marketing but of the company in general. More recently, I’ve moved into a demand generation specialist role which I’m so excited about. Now, I have the opportunity to learn another side of marketing and dive deeper into it.

Courtney

Marketing

How do you make yourself accessible to the rest of the team?

Two of our values are Elevate One Another and Respect all Perspectives, and being accessible is key. In addition to welcoming a stop by my office or message via Slack or email, my calendar is open for employees to schedule time to talk, collaborate on an idea, share an opportunity for process improvement, or get my perspective on their career goal

JoAnn

CEO

What are some things you learned at the company?

Since joining, I have gained an understanding for how vital a quality platform is to an efficient childcare center. As my knowledge of our products has grown, it has given me pride in selling a truly helpful and essential product.

Jake

Sales

What are Procare Solutions Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Unconscious bias training
Our training goes beyond "don't discriminate"; we tackle unconscious bias, microaggressions, & other problematic behaviors. All employees are expected to actively contribute to a respectful workplace.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
All Denver Employees will receive an EcoPass
Company Outings
Procare Software hosts company outings Annually.
Some Meals Provided
Professional Development Benefits
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $2,000.
Cross functional training encouraged
Promote from within
Customized development tracks
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