Small Business Specialist

| Greater Denver Area

Small Business Specialist
Our Purpose

Small business makes the world go round – it's the heart of the global economy. At Xero we want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable, and more enjoyable too.

How you'll make an impact

We're looking for a talented Small Business Specialist to drive the education and on boarding of Xero's prospective customers via outbound sales calls, emails, and texts to convert trial users to paying Xero customers.

You'll play a pivotal role in the rapid growth of Xero, driving the adoption of Xero across the dynamic small business marketplace in the US.

What you'll do

  • Articulate the Xero value proposition in an industry context, demonstrating the need for Xero as a solution for their accounting and business needs
  • Work across outbound channels to establish customer contacts to engage potential customers
  • Respond to all inquiries in a timely manner via phone and email from potential Xero customers
  • Qualify customer leads by following the Xero Sales Process
  • Record all activity and follow up within Salesforce
  • Drive attendance to Xero led events and ensure rapid follow up
  • Ensure your Xero product knowledge is up to date at all times
  • Foster and build genuine relationships of trust and loyalty between Customers and Xero
  • Effectively cope with change and ambiguity while being very adaptable to stay on task
  • Have a strong desire to be the top performer, a leader in closing sales, and resourceful in meeting goals

Success looks like

  • Make sufficient outbound contacts to maintain a lead pipeline at all times
  • Be flexible on personal scheduling to meet the needs of your customers
  • Achieve sales goals based on number of leads assigned to you in a given month
  • Be on target in helping past customers continue to engage with Xero through referrals to Xero's accountant network

What you'll bring with you
Critical Competencies 

  • Willingness to make multiple customer contacts each day
  • Relentless desire to make a difference
  • A passion for the internet and cool emerging technologies
  • A keen attention to detail and follow-up
  • Excellent written and oral communication
  • Stellar time management
  • Enthusiasm for setting small businesses up for success
  • Experience working in a CRM
  • Self motivated, entrepreneurial drive with loads initiative

Experience

  • Minimum of 2 years experience in sales, account management or customer success
  • Basic knowledge of accounting needs in regards to small business daily transactions (this is a plus, but the basics can be taught)
  • Track record of success in reaching customers through multiple communication channels
It's time to introduce yourself 
Now that we've caught your attention, it's time to catch ours. Please apply if you:
Love doing #beautiful work – contribute to a beautiful experience for our customers.
Show your passion for the #human side of software development through cultivating a deep understanding of the needs and aspirations small business owners.
Seek the #challenge of complex technical problems, crazy-smart collaborators and a fast-paced work environment.
#Champion creative development by bringing a unique point of view while inspiring impeccable work from others.
Take #ownership by driving meaningful change and delivering results with passion and purpose.
Xero is an Equal Opportunity Employer.
Read Full Job Description

Technology we use

  • Engineering
  • Sales & Marketing
    • C#Languages
    • SalesforceCRM

Location

7100 E Belleview Ave, Denver, CO 80111
7100 E Belleview Ave, Denver, CO 80111

Insider's spotlight

What’s the vibe like in the office?

The vibe is that of a coffee driven, people centric, work-hard-stay-true tech business. The humans I interact with daily are passionate and kind, and the leaders are strong and clear. Slap a few dad jokes and a bit of kiwi humor in there, and there you have it.

Ryan

US Customer Experience Team Leader

How do you collaborate with other teams in the company?

At Xero we work tightly with our cross functional teams so that the people closest to the the problem have the freedom to do what they know best. I always look forward to working collaboratively with all the Xero teams because they make work fun while we accomplish things every day.

Kristen

Partner Development Representative

How does the company support your career growth?

One of Xero's values is being #Human, internally and externally. Xero puts the people before the product. Meaning, they encourage employees to ask more questions and speak up to move forward. I feel comfortable that I will continue to grow in my career being apart of more than just a product.

Dori

SMB Market Development Manager

What is your vision for the company?

Xero is on a mission to support our communities by helping small businesses succeed. To do that well - we hire passionate people who engage directly with our customers every day. Leveraging innovative technology to simplify accounting isn't enough – we want to build beautiful experiences that solve the most pressing needs of our customers.

Keri

President, Americas

What makes someone successful on your team?

Having a self-motivational and problem solving attitude are two great characteristics to have. Since we work in a very flat organization, employees are often empowered to manage projects where they need to deploy critical thinking skills in order to complete tasks without having to check in with their manager on every decision.

Collin

Senior Manager, Marketing

What are Xero Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of PTO in addition to 11 paid holidays per calendar year
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of caterers
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
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