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Senior Strategic Account Manager

| Greater Denver Area

Company Description

PlayerLync is transforming the way companies manage their learning and operational performance. We work with professional sports teams (such as the Denver Broncos and 18 other NFL teams), restaurant & retail (Chipotle, Jack in the Box, Talbots), and other corporate customers. We’re a high-performance, fast-growing team that is focused on making PlayerLync a rocket ship and epic success.

Job Description

As a Senior Strategic Account Manager at PlayerLync, your mission is to manage our top accounts and look for opportunities to not only maintain, but to drive account expansion. As a key member of the Sales team, you’ll manage a portfolio of enterprise clients. With a deep understanding of customer needs and use cases, you'll identify opportunities for upsell and cross-sell, and ensure our customers are achieving desired results. And you'll collaborate with other internal teams including Customer Success, Marketing and Product.

Why are you a good fit? Because you have world-class customer management and consultative selling skills, and you are passionate about driving expansion deals and growing our business.

Duties & Responsibilities

  • Own commercial relationship with assigned enterprise clients, working with Customer Success and Sales to maximize renewal and upsell revenue.
  • Evaluate all opportunities across your customer portfolio, and prioritize your time appropriately to achieve optimal outcomes.
  • Establish a trusted advisor relationship with each client, develop connections with key executives, and demonstrate the business value of the PlayerLync product.
  • Manage customer trials of new product modules, providing guidance to ensure success.
  • Frequently visit key customers on-site (1-2 on-site visits per month)
  • Use PlayerLync sales tools and processes, and create new tools to enhance effectiveness.
  • Create sales orders for renewals and upsells, gain buy-in from key client stakeholders, and negotiate agreements.
  • Advocate customer needs/issues cross-departmentally within PlayerLync.
  • Constantly push to make the PlayerLync Customer Success team best-in-world.
  • Advocate customer needs/issues cross-departmentally within PlayerLync.


  • 5+ years experience in Account Management or Sales.
  • B2B, SaaS experience required (enterprise accounts).
  • Excellent sales skills, including ability to conduct business case analyses, manage a sales funnel, prepare proposals, negotiate, and close upsell deals.
  • History of strong upsell and net revenue retention with your customers.
  • Experience with multi-unit restaurant, retail, hospitality companies is a plus.
  • Impeccable written and verbal communication skills, including a history of presenting to leadership teams.
  • Strong technical skills, including knowledge of IT networks, mobile apps, and cloud environments.
  • Experience with Salesforce and Customer Success systems.
  • Proficient in Office software, including basic data analysis in spreadsheet programs.
  • Able to travel to customer sites; estimate 2 short trips per month on average.
  • Hard core about hitting expansion revenue targets, while at the same time maintaining a spirit of collegiality and vibrant sense of humor.
  • Bachelors Degree in Business or relevant experience.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SymfonyFrameworks
    • ZendFrameworks
    • Maria DBDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • SQLiteDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • HubSpotCRM
    • SalesforceCRM


We're a high tech company located in the Denver Tech center close to a number of great local eateries.

An Insider's view of PlayerLync

What’s the vibe like in the office?

Fun, collaborative culture focused on exceeding goals and celebrating the wins. Casual and team based atmosphere centered around providing the best service and solution to our customers.


Account Executive

What projects are you most excited about?

Working with all of our teams to architect a SaaS based platform for the PlayerLync solution. This project will give us the opportunity to build, maintain, and manage a highly scalable solution that utilizes modern technologies to help solve real problems for our customers. A project of this magnitude is a once in a career opportunity!


Senior Operations Systems Engineer

What are some things you learned at the company?

My experience at PlayerLync has helped me learn about databases, API’s, workflow, and much more. I have gained knowledge in areas I didn’t expect, such as programming and automated testing. But most of all, I’ve learned how to best communicate with others on a team and work together to solve problems that affect a larger group of individuals.


Junior QA Engineer, Development

How do you empower your team to be more creative?

By giving folks the freedom to try new things or new ways. There is rarely one right way, and it's only through trying new things that people or teams reach greatness.


Head of Marketing & Channels

What makes someone successful on your team?

One cannot be successful on my team without active support and cross-functional collaboration among the many teams at PlayerLync. We have adopted a team-selling culture which carries on through the lifecycle of our customer experience with constant teamwork.


Customer Success Manager

What are PlayerLync Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
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