Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Senior Sales Operations Reporting Analyst will be responsible for supporting analytics programs and initiatives, including but not limited to dashboard creation, automation of reporting processes, data integrity, project management, working with the development team on system enhancements and business intelligence. The successful candidate will provide outstanding support for Senior Management, the Sales Organization and Sales Operations. This role provides challenge, variety, and exposure to several areas of the business. 

The position requires analytical skills and a “can do” attitude, with eagerness to learn possible new tools requiring coding in different languages - ie, SAQL (similar to SQL and Pig Latin Query Language) and Python (similar to R). Forward looking, strong attention to detail and personal communication skills are critical, as this role demands constant interaction spanning several groups in Zayo and a partnership with IT.

Responsibilities

• Curate efficient dashboards and lenses in Einstein Analytics/Tableau CRM in Salesforce, providing insights for Senior Management, the Sales Organization and Sales Operations.

• Create efficient reports in Salesforce.com for various needs and departments.

• Create and maintain reports and dashboards to track success across the Sales Organization.

• Analyze funnel, sales, business development and customer data to support Sales initiatives and programs.

• Support data strategy and process improvement efforts by coordinating across Sales Operations and other departments.

• Automate and simplify efforts using excel models and Einstein Analytics. Provide recommendations on Salesforce changes and system enhancements to improve processes and reporting, and work with Salesforce Development on requirements and testing. 

• Proactively communicate updates on progress to both management and the Sales Organization via Salesforce chatter, email and meetings.

• Partner with cross-functional areas of the business to ensure data is accurate and up to date.

• Provide analysis and support for Senior Management requests.

• Develop feedback loops for dashboards and reports to ensure the tools and resources are capturing the evolving needs of Sales and Sales Operations.

• Assist in ad-hoc analytics/reporting requests for Sales and Sales Operations.

• Opportunity to work on advanced analytics projects and predictive models.

Qualifications

• Academic

  • Bachelor of Arts/Science Degree business analytics, operations, computer science, marketing, finance, business administration, economics, or related degree required

  • Masters in Business Analytics, Data Analytics, Computer Science, Marketing Analytics, Information Science or related field experience preferred

• Coding: 

  • Intermediate/Advanced Pig Latin Query Language/SAQL required

  • Intermediate/Advanced SQL required

  • Intermediate/Advanced Excel - VBA required

  • Intermediate/Advanced R/Python preferred

• Work Experience

  • 2-3+ years of experience in a Data Science or Data Analytics Role

  • Advanced knowledge of Einstein Analytics and/or Tableau

  • Intermediate/Advanced skills in Google Sheets and Excel

  • Advanced Experience in Salesforce or similar CRM tool

  • Strategic, analytical and program management skills.

  • Proficient with Google Suite

• Excellent Interpersonal Skills

  • Strong attention to detail.

  • High energy individual with strong work ethic.

  • Ability to interact effectively with all personnel.

  • Excellent written and verbal communications skills.

  • Autonomous yet comfortable teaming with others on various projects.

• Interest in the intersection between qualitative and quantitative data.

• Ability to plan, prioritize and organize effectively and work under pressure deadlines.

• Base Salary Range- $65,600- $87,500

Benefits, Rewards & Wellness

• Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee

• Sales Incentive Plan - Full-time Zayo sales employees are also eligible for discretionary incentive cash compensation through our Sales Incentive Plan

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all U.S. and Canadian employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.